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title: Support Knowledge Base
description: Support Knowledge Base
---

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### [Technical Support Support-related issues with KeyShot.](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en)

- [KeyShot Fails To Launch on Windows 11](https://support.keyshot.com/en/knowledge-base/keyshot-fails-to-launch-on-windows-11?hsLang=en)
- [How to Reinstall (Fresh Install) of KeyShot Studio](https://support.keyshot.com/en/knowledge-base/how-to-do-a-fresh-install-of-keyshot?hsLang=en)
- [Error: "No geometry retrieved" "Error Code 7"](https://support.keyshot.com/en/knowledge-base/error-no-geometry-retrieved-error-code-7?hsLang=en)
- [New Cloud Library is Live!](https://support.keyshot.com/en/knowledge-base/new-cloud-library-released-with-2025.2?hsLang=en)
- [AI Shots not downloading or AI Engine not Starting](https://support.keyshot.com/en/knowledge-base/ai-shots-not-downloading-or-ai?hsLang=en)

[See more](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en)

### [License Support License-related support issues.](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en)

- [How to activate a Subscription License in KeyShot Studio 2025.2+](https://support.keyshot.com/en/knowledge-base/how-to-activate-a-subscription-license-in-keyshot-studio-2025.2?hsLang=en)
- [Error: "Failed to parse the JWT response. (error = 7)" when activating a KeyShot license](https://support.keyshot.com/en/knowledge-base/knowledge/failed-to-parse-jwt?hsLang=en)
- [Error: "Activation code has already been used" when activating a Subscription key](https://support.keyshot.com/en/knowledge-base/error-activation-code-has-already-been-used-by-you-when-activating-a-subscription-key?hsLang=en)
- [How to Make Subscription & Billing Changes](https://support.keyshot.com/en/knowledge-base/knowledge/subscription-billing-change?hsLang=en)
- [KeyShot 2025.2 Activation Troubleshooting](https://support.keyshot.com/en/knowledge-base/keyshot-2025.2-activation-troubleshooting?hsLang=en)

[See more](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en)

### [FAQs Frequently Asked Questions](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en)

- [KeyShot Studio Product Life Cycle Roadmap](https://support.keyshot.com/en/knowledge-base/keyshot-product-life-cycle-roadmap?hsLang=en)
- [KeyShot Studio AI Shots FAQs](https://support.keyshot.com/en/knowledge-base/keyshot-studio-ai-shots-faqs?hsLang=en)
- [What is the difference between 'just for me' and 'for Everyone using this computer'?](https://support.keyshot.com/en/knowledge-base/knowledge/installing-keyshot?hsLang=en)
- [KeyShot Purchasing FAQs](https://support.keyshot.com/en/knowledge-base/keyshot-purchasing-faqs?hsLang=en)
- [KeyShot Education Purchasing FAQs](https://support.keyshot.com/en/knowledge-base/keyshot-education-purchasing-faqs?hsLang=en)

[See more](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en)

### [Announcements Articles with important announcements.](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en)

- [End of Life (EOL) Details for KeyShot Studio 2023-2024](https://support.keyshot.com/en/knowledge-base/end-of-life-eol-details-for-keyshot-version-23-24?hsLang=en)
- [End of Life (EOL) Details for KeyShot Studio Version 11](https://support.keyshot.com/en/knowledge-base/end-of-life-eol-details-for-keyshot-version-11?hsLang=en)
- [End of Life (EOL) Details for KeyShot Studio Version 10](https://support.keyshot.com/en/knowledge-base/end-of-life-eol-details-for-keyshot-version-10?hsLang=en)
- [End of Life (EOL) Details for KeyShot Studio 8 and 9](https://support.keyshot.com/en/knowledge-base/end-of-life-eol-details-for-keyshot-8-and-9?hsLang=en)
- [KeyShot Global Holiday Schedule](https://support.keyshot.com/en/knowledge-base/luxion-global-holiday-schedule?hsLang=en)

[See more](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en)

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