Technical Support
Support-related issues with KeyShot.
- KeyShot Fails To Launch on Windows 11
- How to Reinstall (Fresh Install) of KeyShot Studio
- Error: "No geometry retrieved" "Error Code 7"
- New Cloud Library is Live!
- AI Shots not downloading or AI Engine not Starting
License Support
License-related support issues.
- How to activate a Subscription License in KeyShot Studio 2025.2+
- Error: "Failed to parse the JWT response. (error = 7)" when activating a KeyShot license
- Error: "Activation code has already been used" when activating a Subscription key
- How to Make Subscription & Billing Changes
- KeyShot 2025.2 Activation Troubleshooting
FAQs
Frequently Asked Questions
- KeyShot Studio Product Life Cycle Roadmap
- KeyShot Studio AI Shots FAQs
- What is the difference between 'just for me' and 'for Everyone using this computer'?
- KeyShot Purchasing FAQs
- KeyShot Education Purchasing FAQs
Announcements
Articles with important announcements.
- End of Life (EOL) Details for KeyShot Studio Version 11
- End of Life (EOL) Details for KeyShot Studio Version 10
- End of Life (EOL) Details for KeyShot Studio 8 and 9
- End of Life (EOL) Details for KeyShot Studio Versions 2, 3, 4, 5, 6, and 7
- KeyShot Global Holiday Schedule