---
title: "Error: \"The server could not be reached. Details: N4 C0. Please check your internet connection or contact support@luxion.com\""
description: When trying to activate KeyShot, in the login screen, the user is receiving the above error message
---

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# Error: "The server could not be reached. Details: N4 C0. Please check your internet connection or contact support@luxion.com"

## When trying to activate KeyShot, in the login screen, the user is receiving the above error message

### Issue

When trying to login to activate KeyShot, the user is receiving the below error:

![a42f2d91-0bef-4295-9200-b07e32f82345-TICKET.attachments-Screenshot-2024-10-07-at-9.59.47-AM-1](https://support.keyshot.com/hs-fs/hubfs/a42f2d91-0bef-4295-9200-b07e32f82345-TICKET.attachments-Screenshot-2024-10-07-at-9.59.47-AM-1.png?width=670&height=419&name=a42f2d91-0bef-4295-9200-b07e32f82345-TICKET.attachments-Screenshot-2024-10-07-at-9.59.47-AM-1.png)

### Environment Details

- KeyShot | KeyVR 
    - Any versions

### Cause

- Issue with our server. We have updated our system. 

### Resolution

Issue has been resolved. Please try signing in again or if you are on an older version of the product, go to your [KeyShot Account](https://account.keyshot.com/) page to download the lastest version. If you are still experiencing the issue, please contact support by creating a ticket through the [customer portal](https://support.keyshot.com/tickets-view?hsLang=en).

NOTE: support@luxion.com or license@luxion.com are no longer monitored and will not be seen by support. The same also applies to these emails using the @keyshot.com domain.

 

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