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Error: "Startup.hdr is missing"

When launching KeyShot, the error appears stating "The following resources are missing: Startup.hdr"

 

Issue

Upon launching KeyShot, the following errors may appear. KeyShot Resources may also be missing. 

d138addc-eaab-472f-993e-41b6aa10cbce-TICKET.attachments-startup-error.jpg

Environment Details

  • KeyShot
    • Any version

Resolution

Perform a Fresh Install and be sure to keep the Resources folder at it's default location or at the very least a local drive. Be sure that the Resources Folder location is correct in the Preferences settings. 

Please try a fresh install using the full installer:

  1. Uninstall KeyShot.

    Windows: Uninstall through Add/Remove Programs.

    Mac: Uninstall by going to the Applications folder and Deleting the KeyShot app.

  2. Make sure to delete the KeyShot  resources folder

    Note: Move it to the desktop if you wish to back up your resources.


    Windows Default:

    * C:\Users\UserName\Documents\KeyShot or

    * C:\Users\Public\Documents\KeyShot

    * Delete C:\ProgramData\Luxion\KeyShot folder

    * Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder


    Mac Default:

    /Library/Application Support/KeyShot

  3. Download and Re-install KeyShot using the links below.

    For this step, you’ll need the full installer (not the "update" installer).

    You can find the newest version of KeyShot here. You will need to either enter your information or login to your KeyShot Cloud Account to access the installers.

    You can find older versions of KeyShot here.

  4. Go through the registration wizard, enter your license information, and KeyShot should be up and running.

Additional Resources