---
title: "Error: \"The Installation Failed\" when installing KeyShot"
description: Installation Error
---

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# Error: "The Installation Failed" when installing KeyShot

## During the installation process of KeyShot, the following error message appears - 'The Installation Failed'

### Issue

The below error appears during KeyShot Installation on MacOS

![](https://support.keyshot.com/hs-fs/hubfs/undefined-Apr-16-2026-11-05-43-3280-PM.png?width=670&height=489&name=undefined-Apr-16-2026-11-05-43-3280-PM.png)

### Environment Details

- KeyShot 
    - Any versions
- Macintosh

### Cause

- Permissions for the KeyShot Studio folder are not set to Read/Write

### Resolution

Update permissions for the KeyShot Studio folder to Read/Write.

1. Browse to the Macintosh HD\\Library\\Application Support folder.
2. Right-click the KeyShot folder and select “Get Info”.
3. Scroll down to Sharing & Permissions and make sure all users have both Read & Write.
   
   **Note**: If you don't see your username in the list click the + and add your username, then give read and write permission.
4. Click the settings button (gear icon) select “Apply to enclosed items” and confirm.
5. Close the Get Info window.

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