--- title: "Error: \"Workspace restore skipped\" when trying to launch KeyShot" description: "Error: Workspace restore skipped" --- [Skip to content](https://support.keyshot.com/en/knowledge-base/error-workspace-restore-skipped-when-trying-to-launch-keyshot#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) 3. [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) # Error: "Workspace restore skipped" when trying to launch KeyShot ## When trying to launch KeyShot, an error screen shows up for about a second before it disappears and then nothing happens. ### Issue #### When trying to launch KeyShot, an error screen shows up for about a second before it disappears and then nothing happens. The error shows as follows: ![](https://support.keyshot.com/hs-fs/hubfs/workspace%20restore-png.png?width=396&height=192&name=workspace%20restore-png.png) ### Environment Details - KeyShot - Any versions - Windows ### Cause - It may be an issue with your Microsoft Visual C++ runtime library ### Resolution Please try a fresh install using the full installer: 1. Uninstall *KeyShot.* ***Windows**: Uninstall through Add/Remove Programs.* ***Mac**: Uninstall by going to the Applications folder and Deleting the KeyShot app.* 2. Make sure to delete the *KeyShot*  resources folder **Note:** Move it to the desktop if you wish to back up your resources. Windows Default: \* C:\\Users\\UserName\\Documents\\KeyShot or \* C:\\Users\\Public\\Documents\\KeyShot \* Delete C:\\ProgramData\\Luxion\\KeyShot folder \* Delete C:\\Users\\%username%\\AppData\\Local\\Luxion\\KeyShot folder Mac Default: /Library/Application Support/KeyShot 3. Download and Re-install *KeyShot* using the links below. For this step, you’ll need the **full installer** (not the "update" installer). You can find the newest version of KeyShot [here.](https://www.keyshot.com/resources/downloads/) You will need to either enter your information or login to your KeyShot Cloud Account to access the installers.   You can find older versions of KeyShot [here.](https://www.keyshot.com/resources/downloads/previous-versions/) 4. Go through the registration wizard, enter your license information, and *KeyShot* should be up and running. If that does not work, try and install the **Visual C++ Redistributable for Visual Studio 2015–2019**, which is backward-compatible and includes support for version 14.13.xxxx. . 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