NOTE: Cancellations and refunds are accepted up to 14 days from the date of placing your order. However, if you activate the subscription during that 14-day period, you lose the right to cancel the subscription on the date of the activation.
Once you have confirmed that you qualify for a refund, please see the steps below on how to request a refund:
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Log into your KeyShot Cloud Account.
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Once logged in select the Subscription & Billing option in the left side panel.
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From there, scroll down until you see the Billing History Section.
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Click on the 'Billing History' to expand the section:
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Once expanded, locate the correct Order number that you are requesting a refund on.
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Click on the order to open it and then locate the 'Request refund' option.
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Once you click this, you will need to select the reason for your refund request and then submit the request.
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Please allow 1-2 business days for this to be approved.
If you have any questions, feel free to create a ticket in our Support Portal