--- title: How to Submit a Refund Request for a Subscription License? description: Refund Requests for KeyShot Subscription Licenses --- [Skip to content](https://support.keyshot.com/en/knowledge-base/how-do-i-submit-a-refund-request-for-subscription-license-orders#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en) 3. [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription) # How to Submit a Refund Request for a Subscription License? ## An overview on how to request a refund on a new subscription **NOTE**:  Cancellations and refunds are accepted up to **14 days** from the date of placing your order. However, if you activate the subscription during that 14-day period, you lose the right to cancel the subscription on the date of the activation. Once you have confirmed that you qualify for a refund, please see the steps below on how to request a refund: 1. Log into your [KeyShot Account](https://account.keyshot.com/). 2. Go to the **Subscriptions** tab on left. 3. Click on the **See billing history** link. ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-04-2026-11-08-52-0441-PM.png?width=670&height=372&name=image-png-Aug-04-2026-11-08-52-0441-PM.png) 4. On the new window, locate and click on the order number that you are requesting a refund on. ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-04-2026-11-14-04-4698-PM.png?width=884&height=504&name=image-png-Aug-04-2026-11-14-04-4698-PM.png) 5. Click on the **Request refund** link. ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-04-2026-11-16-02-2467-PM.png?width=885&height=604&name=image-png-Aug-04-2026-11-16-02-2467-PM.png) 6. Fill out the form by selecting a refund reason and any comments and then click on **request refund**. ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-04-2026-11-17-35-9269-PM.png?width=872&height=579&name=image-png-Aug-04-2026-11-17-35-9269-PM.png) 7. Please allow 1-2 business days for this to be approved. If the **Request refund** link is not available on the billing history page for that specific order, then that means the subscription has **already been activated** (this includes auto-renewals) or has **passed the 14-day refund window** and is not eligable for a refund. 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