NOTE: Cancellations and refunds are accepted up to 14 days from the date of placing your order. However, if you activate the subscription during that 14-day period, you lose the right to cancel the subscription on the date of the activation.
Once you have confirmed that you qualify for a refund, please see the steps below on how to request a refund:
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Log into your KeyShot Account.
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Go to the Subscriptions tab on left.
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Click on the See billing history link.
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On the new window, locate and click on the order number that you are requesting a refund on.
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Click on the Request refund link.
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Fill out the form by selecting a refund reason and any comments and then click on request refund.
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Please allow 1-2 business days for this to be approved.
If the Request refund link is not available on the billing history page for that specific order, then that means the subscription has already been activated (this includes auto-renewals) or has passed the 14-day refund window and is not eligable for a refund. If you have any questions, feel free to create a ticket in our Support Portal.