--- title: How to troubleshoot “missing DLL” message when installing KeyShot Studio description: This article provides a guide on troubleshooting issues encountered by customers who may receive a "missing DLL" message during the installation of KeyShot Studio. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/how-to-troubleshoot-missing-dll-message-when-installing-keyshot#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) 3. [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) # How to troubleshoot “missing DLL” message when installing KeyShot Studio ## This article provides a guide on troubleshooting issues encountered by customers who may receive a "missing DLL" message during the installation of KeyShot Studio. ### **Issue** Users may encounter a "missing DLL" message during the KeyShot Studio installation process. This problem may be attributed to the specific type of Windows operating system being used. ### **Environment Details** - KeyShot Studio - Any Version ### **Resolution** If you encounter a "missing DLL" message while installing KeyShot Studio, please verify the version type of Windows you are using. For example, Windows 10 Pro N is a variant of the Windows 10 operating system tailored for the European market. Notably, the "N" editions of Windows 10 do not come bundled with Windows Media Player and its related technologies. This distinction is mandated by European Union regulations aimed at fostering competition and providing users with increased flexibility in media software selection. The absence of Windows Media Player and associated components in Windows 10 Pro N can lead to compatibility issues with KeyShot. Specifically, DLLs (Dynamic Link Libraries) essential for media functionality, such as MFPlat.dll, ML.dll, and MFReadWrite.dll, may be missing from this version of Windows. To address this issue, consider upgrading to a non-"N" edition of Windows. This ensures that all required DLLs are present, allowing for seamless installation and operation of KeyShot. 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