---
title: "KeyShot Studio is stuck with a message, \"Waiting for user to login in the browser\""
description: Studio is stuck on waiting for user to login
---

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# KeyShot Studio is stuck with a message, "Waiting for user to login in the browser"

### Issue

KeyShot Studio is stuck at the message, "Waiting for user to login in the browser..." with a loading bar.

![](https://support.keyshot.com/hs-fs/hubfs/Waiting_for_user_error-png.png?width=640&height=389&name=Waiting_for_user_error-png.png)

KeyShot logs can also show the following errors:

\[I\] Permission cache is not present. Will fetch permissions from server.  
\[W\] QSqlDatabasePrivate::database: requested database does not belong to the calling thread.

### Environment Details

- KeyShot Studio
  
    - 2026.2

### Resolution

Manually quit KeyShot ID.

1. Go to the top right of the computer screen where you should see a KeyShot icon.
   
   ![](https://support.keyshot.com/hs-fs/hubfs/log_out-png.png?width=286&height=310&name=log_out-png.png)
2. Click on it to bring up the option to "**Log out**".
3. Close KeyShot Studio and try again.

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