--- title: "Error \"Exiting Due to Signal 25 Exit reason 2\" when changing an Internet connection" description: This article provides a step-by-step guide on troubleshooting the "Exiting Due to Signal 25 Exit reason 2" error that occurs when changing your Internet connection. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-due-to-signal-25-exit-reason-2#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) # Error "Exiting Due to Signal 25 Exit reason 2" when changing an Internet connection ## This article provides a step-by-step guide on troubleshooting the "Exiting Due to Signal 25 Exit reason 2" error that occurs when changing your Internet connection. ### Issue If you look at your Luxion.log file by clicking License Folder within the Luxion License Server and opening the Luxion.log file you will see the entry below.  ![](https://support.keyshot.com/hubfs/Screenshot%202023-10-19%20092622-png.png) This issue may occur if your internet connection changes from Ethernet to Wifi or vice versa. It could also happen if your Ethernet connection is enabled in one adapter and then changed to another adapter. When this happens, the HostID (MAC address) will change. To assist you in resolving this issue, please provide us with a copy of your KeyShot floating license and the information requested in the instructions below. ### **Environment Details** - KeyShot - Any version ### **Resolution** How to find your System's hostname and MAC address. **Windows:** 1\. Open the Windows *Command Prompt* and type *ipconfig /all.* 2\. Press *Enter.* 3\. Your HostName will be at the very top under your *ipconfig /all* command. Note: Your MAC address is the Physical Address of the connection that is Enabled and Preferred. **Mac:** 1\. Open the **Terminal** application and type **HostName**. 2\. Press *Enter*. 3\. Your **HostName** will be displayed under your **HostName** command. 4\. Next type **ifconfig.** 5\. Press *Enter*. 6\. Your **MAC** address will be show on the list. 7\. Send us a screenshot of the **Terminal** window.   - [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#main-content) - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) - [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering) - [KeyVR](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyvr) - [Plugins](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#plugins) - [How-To](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#how-to) - [KeyShot Hub](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-hub) - [KeyShot Web](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-web) - [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#main-content) - [Node-Lock](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#node-lock) - [Floating](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#floating) - [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription) - [FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#main-content) - [General FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#general-faqs) - [Key VR](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#key-vr) - [KeyShot Studio FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-studio-faqs) - [KeyShot Web FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-web-faqs) - [KeyShot Network Rendering FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-network-rendering-faqs) - [KeyShot WebViewer](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-webviewer) - [Announcements](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en) - [Learning Content](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#main-content) - [Webinars](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#webinars) - [Quick Tips](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#quick-tips) - [Downloads](https://support.keyshot.com/en/knowledge-base/downloads?hsLang=en) - [Best Practices](https://support.keyshot.com/en/knowledge-base/best-practices?hsLang=en) [![Chill listening crop-3](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?width=63&height=24&name=keyshot-logo-blk-3d.png "Chill listening crop-3")](https://www.keyshot.com/) keyshot.com Help Center Copyright © 2026, KeyShot