---
title: KeyShot Network Rendering Logs
description: How to get Network Rendering logs for Support.
---

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# KeyShot Network Rendering Logs

## How to get Network Rendering logs for Support.

When you are having issues with KeyShot Network rendering Manager and Workers not connecting or starting a job, send us your log files for further investigation. The log files would help us with finding any errors you may be experiencing with connections or jobs not wanting to start. 

### Prerequisites

- KeyShot Network Rendering
  
    - Network Rendering Logs
      
          - Manager logs
          - Workers Logs

### Procedure

1. Access the computer acting as the Network Manager.
   
     1. Access the computer acting as the Network Worker.
2. Browse to the Network rendering Log folder:
   
     - Windows: *C:\\Users\\Public\\Public Documents\\KeyShot Network Resources\\Logs*
       
           - *You will find logs named KeyShot Manager / Worker / Watchdog / Configuration*
     - Mac OS: *Macintosh HD\\Library\\Application Support\\KeyShot Network Resources\\Logs*
       
           - *You will find logs named KeyShot Manager / Worker / Watchdog / Configuration*
     - Linux: */var/local/share/KeyShot11NetworkResources*
       
           - *You will find logs named KeyShot Manager / Worker / Watchdog / Configuration*
3. Please send both Manager and Worker logs in a ZIP file.
   
     - If you send the Logs folder that would give us all current logs created.

### Additional Resources

- You may send it securely via our [WeTransfer](https://keyshot.wetransfer.com/?msg=Your%20Case%20ID:{{ticket.id}}%0ACase%20Subject:{{ticket.subject}}%0ASupport%20Agent:&to=support@luxion.com)
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