This article provides guidance on what to do when uninstalling an older version of KeyShot while a newer version is already installed, as this can cause the Preview to be removed from BIP files
Issue
When uninstalling an older version of KeyShot while a newer version is installed it can remove the Preview from BIP files.
Environment Details
Keyshot
- Any version while a newer version is already installed
Resolution
Two options for fixing missing Thumbnails:
1. You can re-run the full KeyShot installer and install over your current KeyShot Installation. No need to uninstall current KeyShot installation.
2. You can register the Preview handler found in the KeyShot bin folder. Open Command Prompt in administrator mode.
Type in:
1. cd C:\Program Files\KeyShot9\bin\
2. Enter key
3. regsvr32 KeyShot-ih.dll
4. Enter key
5. The registry should Succeed.
Additional Note
- You may need to adjust the path to point to your installation directory.
- More common to happen with updated installers being used.
Additional Resources
If the above steps don't resolve the issue you can follow more advanced steps to resolve the issue. Follow this link here.