---
title: License Support | Support Knowledge Base
description: License-related support issues.
---

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1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base)
2. [License Support](https://support.keyshot.com/en/knowledge-base/license-support)

# License Support

 License-related support issues.

## Node-Lock

- [How to Activate KeyShot](https://support.keyshot.com/en/knowledge-base/knowledge/activate-keyshot)
- [How to activate your license through the subscription portal](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-license-portal)
- [Difficulties Activating Serial Codes](https://support.keyshot.com/en/knowledge-base/knowledge/difficulties-activating-serial-codes)
- [How to Transfer your KeyShot Node-lock License to Another Computer](https://support.keyshot.com/en/knowledge-base/knowledge/moving-keyshot-license)

## Floating

- [FlexNet Licensing error:-1,359](https://support.keyshot.com/en/knowledge-base/flexnet-licensing-error-1359)
- [How to Request a Floating License File](https://support.keyshot.com/en/knowledge-base/knowledge/setup-keyshot-floating-license)
- [Floating License Server Change](https://support.keyshot.com/en/knowledge-base/knowledge/floating-license-moved-wont-start-up)
- [Request KeyShot Floating License](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-floating-license)
- [KeyShot floating license won't start](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-floating-license-wont-start)
- [KeyShot Pro Floating - Troubleshooting Guide](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-pro-floating-troubleshooting-guide)
- [Floating License: disable Borrowing](https://support.keyshot.com/en/knowledge-base/floating-license-disable-borrowing)
- [How to read your KeyShot Floating License File](https://support.keyshot.com/en/knowledge-base/knowledge/how-to-read-your-keyshot-floating-license-file)
- [Floating License Error Code 7](https://support.keyshot.com/en/knowledge-base/floating-license-error-code-7)
- [How to change the KeyShot Floating License Port Number](https://support.keyshot.com/en/knowledge-base/knowledge/changing-keyshot-floating-license-port-number)
- [FlexNet Licensing error -1,359. System Error: 2](https://support.keyshot.com/en/knowledge-base/knowledge/flexnet-licensing-error-1359.-system-error-2)
- [When KeyShot floating license give license too old error](https://support.keyshot.com/en/knowledge-base/knowledge/when-keyshot-floating-license-give-license-too-old-error)
- [Floating License Restart Service](https://support.keyshot.com/en/knowledge-base/knowledge/floating-license-restart-service)
- [Error: "can't initialize:Invalid license file syntax" when launching the License Server](https://support.keyshot.com/en/knowledge-base/knowledge/flexnet-licensing-error)
- [Error: "No socket connection to license server manager. (-7,10015)" when trying to connect to the License Manager](https://support.keyshot.com/en/knowledge-base/knowledge/no-socket-connection-to-license-server-manager.-710015)
- [Updated KeyShot Floating License file is not recognized](https://support.keyshot.com/en/knowledge-base/knowledge/updated-keyshot-floating-license-file-is-not-recognized)
- [Difficulties connecting to the Floating License server through VPN](https://support.keyshot.com/en/knowledge-base/knowledge/difficulties-connecting-to-the-floating-license-server-through-vpn)
- [Problems connecting to the Floating License Server](https://support.keyshot.com/en/knowledge-base/knowledge/problems-connecting-to-the-floating-license-server)
- [Exiting Due to Signal 33 Exit Reason 1](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-due-to-signal-33-exit-reason-1)
- [Issues with a Stuck KeyShot Floating License](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-floating-license-stuck)
- [Finding your HostName and MAC address](https://support.keyshot.com/en/knowledge-base/knowledge/finding-your-hostname-and-mac-address)
- [How to borrow KeyShot floating license and return the license](https://support.keyshot.com/en/knowledge-base/knowledge/how-to-borrow-keyshot-floating-license-and-return-the-license)
- [Can I use FlexNet Revenera to manage my KeyShot Floating License?](https://support.keyshot.com/en/knowledge-base/can-i-use-flexnet-revenera-to-manage-my-keyshot-floating-license)
- [Floating License Error: Exiting due to Signal 37 Exit reason 5](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-due-to-signal-37-exit-reason-5)
- [Floating License Error: Exiting with Status 58](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-with-status-58)

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## Subscription

- [How to activate a subscription license](https://support.keyshot.com/en/knowledge-base/knowledge/how-to-activate-a-subscription-license)
- [How to Transferring a Subscription Owner and User](https://support.keyshot.com/en/knowledge-base/transferring-a-subscription-owner-and-user)
- [How to Submit a Refund Request for a Subscription License?](https://support.keyshot.com/en/knowledge-base/how-do-i-submit-a-refund-request-for-subscription-license-orders)
- [SSO Authentication Failure: "Failure when receiving data from the peer"](https://support.keyshot.com/en/knowledge-base/sso-authentication-failure-failure-when-receiving-data-from-the-peer)
- [SSO Error: Timeout was reached](https://support.keyshot.com/en/knowledge-base/sso-error-timeout-was-reached)
- [How to Assign or Change the User on a KeyShot Subscription License](https://support.keyshot.com/en/knowledge-base/how-to-transfer-a-keyshot-subscription-license)
- [Can I renew my education (EDU) license?](https://support.keyshot.com/en/knowledge-base/can-i-renew-my-education-edu-license)
- [Can I adjust my subscription expiration date?](https://support.keyshot.com/en/knowledge-base/can-i-adjust-my-subscription-expiration-date)
- [The server could not be reached. Details: N103 C0](https://support.keyshot.com/en/knowledge-base/the-server-could-not-be-reached.-details-n103-c0)
- [Activation Issue: The server could not be reached. Details: N2 C0](https://support.keyshot.com/en/knowledge-base/activation-issue-the-server-could-not-be-reached.-details-n2-c0)
- [Activation Issue: The server could not be reached. Details: N6 C0](https://support.keyshot.com/en/knowledge-base/activation-issue-the-server-could-not-be-reached.-details-n6-c0)
- [How to activate a Subscription License in KeyShot Studio 2025.2+](https://support.keyshot.com/en/knowledge-base/how-to-activate-a-subscription-license-in-keyshot-studio-2025.2)
- [Error: "Failed to parse the JWT response. (error = 7)" when activating a KeyShot license](https://support.keyshot.com/en/knowledge-base/knowledge/failed-to-parse-jwt)
- [How to Make Subscription & Billing Changes](https://support.keyshot.com/en/knowledge-base/knowledge/subscription-billing-change)
- [Error N207 410](https://support.keyshot.com/en/knowledge-base/knowledge/error-n207-410)
- [Error: Failed to Fetch valid JSON](https://support.keyshot.com/en/knowledge-base/knowledge/failed-to-fetch-valid-json)
- [Error: "Activation code has already been used" when activating a Subscription key](https://support.keyshot.com/en/knowledge-base/error-activation-code-has-already-been-used-by-you-when-activating-a-subscription-key)
- [Error: "N3 C0" when trying to activate KeyShot Subscription](https://support.keyshot.com/en/knowledge-base/error-n3-c0-when-trying-to-activate-keyshot-subscription)
- [Error: "Failed getting endpoint. Make sure you are connected to the Internet."](https://support.keyshot.com/en/knowledge-base/error-failed-getting-endpoint.-make-sure-you-are-connected-to-the-internet.-after-upgrading-to-keyshot-2023)
- [Error: "The server could not be reached. Details: N4 C0. Please check your internet connection or contact support@luxion.com"](https://support.keyshot.com/en/knowledge-base/error)
- [Unable to Login to the KeyShot Account](https://support.keyshot.com/en/knowledge-base/unable-to-login)
- [How do I remove a device from my subscription license?](https://support.keyshot.com/en/knowledge-base/how-do-i-remove-a-device-from-my-subscription-license)
- [Does port 3241 need to be open on the local machine that KeyShot is installed on?](https://support.keyshot.com/en/knowledge-base/does-port-3241-need-to-be-open-on-the-local-machine-that-keyshot-is-installed-on)
- [Can I have KeyShot 2024 and KeyShot 2025 on my computer at the same time?](https://support.keyshot.com/en/knowledge-base/can-i-have-keyshot-2024-and-keyshot-2025-on-my-computer-at-the-same-time)
- [KeyShot 2025.2 Activation Troubleshooting](https://support.keyshot.com/en/knowledge-base/keyshot-2025.2-activation-troubleshooting)

See less ▼

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    - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support#keyshot-studio)
    - [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support#network-rendering)
    - [KeyVR](https://support.keyshot.com/en/knowledge-base/technical-support#keyvr)
    - [Plugins](https://support.keyshot.com/en/knowledge-base/technical-support#plugins)
    - [How-To](https://support.keyshot.com/en/knowledge-base/technical-support#how-to)
    - [KeyShot Hub](https://support.keyshot.com/en/knowledge-base/technical-support#keyshot-hub)
    - [KeyShot Web](https://support.keyshot.com/en/knowledge-base/technical-support#keyshot-web)
- [License Support](https://support.keyshot.com/en/knowledge-base/license-support#main-content)
  
  
  
  
  
    - [Node-Lock](https://support.keyshot.com/en/knowledge-base/license-support#node-lock)
    - [Floating](https://support.keyshot.com/en/knowledge-base/license-support#floating)
    - [Subscription](https://support.keyshot.com/en/knowledge-base/license-support#subscription)
- [FAQs](https://support.keyshot.com/en/knowledge-base/faqs#main-content)
  
  
  
  
  
    - [General FAQs](https://support.keyshot.com/en/knowledge-base/faqs#general-faqs)
    - [Key VR](https://support.keyshot.com/en/knowledge-base/faqs#key-vr)
    - [KeyShot Studio FAQ's](https://support.keyshot.com/en/knowledge-base/faqs#keyshot-studio-faqs)
    - [KeyShot Web FAQ's](https://support.keyshot.com/en/knowledge-base/faqs#keyshot-web-faqs)
    - [KeyShot Network Rendering FAQ's](https://support.keyshot.com/en/knowledge-base/faqs#keyshot-network-rendering-faqs)
    - [KeyShot WebViewer](https://support.keyshot.com/en/knowledge-base/faqs#keyshot-webviewer)
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