---
title: Missing Assets in the New KeyShot Cloud Library
description: missing assets from cloud library after update
---

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# Missing Assets in the New KeyShot Cloud Library

## How to report missing assets after the Cloud Library migration

**Environment:**

- KeyShot Cloud Library (post-migration, 2025)
- All supported KeyShot versions

**Issue:**  
After the recent migration of the KeyShot Cloud Library, some users may notice that certain assets are missing from the updated library.

**Cause:**  
During the migration process, some assets were not transferred to the new Cloud Library system.

**Resolution:**  
If you notice an asset is missing from the new Cloud Library, you can report it directly to our team using the built-in form.

1. Visit the Cloud Library at [https://cloud-library.keyshot.com/](https://cloud-library.keyshot.com/).
2. Scroll to the very bottom of the page.
3. Click the link to the **Missing Assets Form**.
4. Fill out the form with the details of the missing asset and submit it.

                       ![](https://support.keyshot.com/hs-fs/hubfs/undefined.jpeg?width=406&height=532&name=undefined.jpeg)

Our team will review your request and handle it accordingly.

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