--- title: Network Rendering Worker is on but not Showing Up in the Monitor description: How to troubleshoot if a Network Rendering Worker is not connecting to the Manager or not showing up. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/network-rendering-worker-is-on-but-not-showing-up-in-the-monitor#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) 3. [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering) # Network Rendering Worker is on but not Showing Up in the Monitor ## How to troubleshoot if a Network Rendering Worker is not connecting to the Manager or not showing up. #### Ensure that the Worker is not paused If the cores of a Network Rendering Worker are not showing up, firsts, please make sure if the Worker is not  paused. You can access it through the Worker Tray in the notification area behind hidden tray icons arrow. By right-clicking the Worker Tray, you can expand the options. If you have the option to resume,please do so. ![](https://api.hubspot.com/filemanager/api/v2/files/209248679460/signed-url-redirect?portalId=2757257) #### Version Parity Workers connected to the Manager should automatically update to the version of the Manager. If the versions do not match, you can update it manually. You can download the latest version from your KeyShot Cloud Account: [https://account.keyshot.com/download](https://account.keyshot.com/download) #### Open Ports Please make sure that the ports are open on both the Manager device as well as the Worker devices. By default the Worker port is 4848, but you can change it in the Network Rendering Configurator in the Manager Settings tab. ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Mar-26-2026-04-55-44-9417-PM.png?width=1363&height=288&name=image-png-Mar-26-2026-04-55-44-9417-PM.png) To check if the ports are open, please make sure that the Manager is running. **Windows:** Open the Start menu or press the Windows key + R. Type powershell in the Run command box. Press Enter. Please enter the following command and replace \ with the hostname or IP of the Manager device without the angle‑brackets Test-NetConnection -Port 4848 -ComputerName \ If the port is open, it should say that the *TcpTestSucceeded: True*. Otherwise, please open the port on both devices. If *PingSucceeded: False* is displayed, then the devices cannot reach each other on the network. **MacOS:** On MacOS, press ⌘ + Space, type Terminal and press Return. Alternatively you can open the Finder, go to Applications, open the Utilities folder and double‑click Terminal. Please enter the following command and replace \ with the hostname or IP of the Manager device without the angle‑brackets nc -vz \ 4848 If the port is open, you should see a response like *Connection to \ port 4848 \[tcp/\*\] succeeded!* Otherwise, please open the port on both devices. - [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#main-content) - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) - [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering) - [KeyVR](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyvr) - [Plugins](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#plugins) - [How-To](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#how-to) - [KeyShot Hub](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-hub) - [KeyShot Web](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-web) - [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#main-content) - [Node-Lock](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#node-lock) - [Floating](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#floating) - [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription) - [FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#main-content) - [General FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#general-faqs) - [Key VR](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#key-vr) - [KeyShot Studio FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-studio-faqs) - [KeyShot Web FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-web-faqs) - [KeyShot Network Rendering FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-network-rendering-faqs) - [KeyShot WebViewer](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-webviewer) - [Announcements](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en) - [Learning Content](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#main-content) - [Webinars](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#webinars) - [Quick Tips](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#quick-tips) - [Downloads](https://support.keyshot.com/en/knowledge-base/downloads?hsLang=en) - [Best Practices](https://support.keyshot.com/en/knowledge-base/best-practices?hsLang=en) [![Chill listening crop-3](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?width=63&height=24&name=keyshot-logo-blk-3d.png "Chill listening crop-3")](https://www.keyshot.com/) keyshot.com Help Center Copyright © 2026, KeyShot