Ensure that the Worker is not paused
If the cores of a Network Rendering Worker are not showing up, firsts, please make sure if the Worker is not paused. You can access it through the Worker Tray in the notification area behind hidden tray icons arrow.
By right-clicking the Worker Tray, you can expand the options. If you have the option to resume,please do so.
Version Parity
Workers connected to the Manager should automatically update to the version of the Manager.
If the versions do not match, you can update it manually.
You can download the latest version from your KeyShot Cloud Account: https://account.keyshot.com/download
Open Ports
Please make sure that the ports are open on both the Manager device as well as the Worker devices.
By default the Worker port is 4848, but you can change it in the Network Rendering Configurator in the Manager Settings tab.
To check if the ports are open, please make sure that the Manager is running.
Windows:
Open the Start menu or press the Windows key + R. Type powershell in the Run command box. Press Enter. Please enter the following command and replace <hostname> with the hostname or IP of the Manager device without the angle‑brackets
Test-NetConnection -Port 4848 -ComputerName <hostname>
If the port is open, it should say that the TcpTestSucceeded: True.
Otherwise, please open the port on both devices.
If PingSucceeded: False is displayed, then the devices cannot reach each other on the network.
MacOS:
On MacOS, press ⌘ + Space, type Terminal and press Return. Alternatively you can open the Finder, go to Applications, open the Utilities folder and double‑click Terminal.
Please enter the following command and replace <hostname> with the hostname or IP of the Manager device without the angle‑brackets
Otherwise, please open the port on both devices.