--- title: Technical Support | Support Knowledge Base description: Support-related issues with KeyShot. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/technical-support#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support) # Technical Support Support-related issues with KeyShot. - [KeyShot Studio is stuck with a message, "Waiting for user to login in the browser"](https://support.keyshot.com/en/knowledge-base/keyshot-studio-is-stuck-with-a-message-waiting-for-user-to-login-in-the-browser) - [Pre-flight Checklist for First Time Use of KeyShot Studio](https://support.keyshot.com/en/knowledge-base/pre-flight-checklist) - [Error "Exiting Due to Signal 25 Exit reason 2" when changing an Internet connection](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-due-to-signal-25-exit-reason-2) - ["Error code: -97, The desired vendor daemon is down" when connecting to floating license server](https://support.keyshot.com/en/knowledge-base/knowledge/error-code-97) - [Error: "Operation now in progress" when trying to Connect to License Server](https://support.keyshot.com/en/knowledge-base/knowledge/cannot-connect-to-license-server-system-operation-now-in-progress) - [Exiting Due to Signal 36 Exit Reason 4](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-36-reason-4) - [Exiting due to Signal 28 Exit Reason 5](https://support.keyshot.com/en/knowledge-base/knowledge/exiting-due-to-signal-28-exit-reason-5) - [I cannot open KeyShot BIP files](https://support.keyshot.com/en/knowledge-base/knowledge/i-cannot-open-keyshot-bip-files) - [KeyShot Invalid Login Error Message](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-invalid-login-error-message) - [Plugin Live-Linking](https://support.keyshot.com/en/knowledge-base/knowledge/plugin-live-linking) - [How can I correct grainy shadows and/or noise in my renderings?](https://support.keyshot.com/en/knowledge-base/knowledge/noise-in-renders) - [Issues when Installing KeyShot Studio to a Network Drive](https://support.keyshot.com/en/knowledge-base/knowledge/issues-when-installing-keyshot-to-a-network-drive) - [KeyShot Network Rendering jobs are stuck in the queue](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-network-rendering-jobs-are-stuck-in-the-queue) - [Error: "Out of memory. This may cause instabilities"](https://support.keyshot.com/en/knowledge-base/knowledge/out-of-memory-error-when-rendering) - [FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"](https://support.keyshot.com/en/knowledge-base/knowledge/flexnet-licensing-error-1510.-system-error-10061-winsock-connection-refused) - [My KeyShot software is Freezing or Crashing](https://support.keyshot.com/en/knowledge-base/knowledge/my-keyshot-software-is-freezing-or-crashing) - [Unable to render last 2 frames of animation through Network Rendering](https://support.keyshot.com/en/knowledge-base/knowledge/unable-to-render-last-2-frames-of-animation-through-network-rendering) - [Cannot log into Cloud Library](https://support.keyshot.com/en/knowledge-base/knowledge/cannot-log-into-cloud-library) - [Importing CAD Files - Troubleshooting Guide](https://support.keyshot.com/en/knowledge-base/knowledge/importing-cad-files-troubleshooting-guide) - [Error: "Could not save configuration to" when saving settings in KeyShot](https://support.keyshot.com/en/knowledge-base/error-could-not-save-configuration-to-when-saving-settings-in-keyshot) - [Missing BIP preview from Thumbnails](https://support.keyshot.com/en/knowledge-base/knowledge/missing-bip-preview-from-thumbnails) - [Resolving Connectivity Issues in KeyShot: Firewall Configuration](https://support.keyshot.com/en/knowledge-base/resolving-connectivity-issues-in-keyshot-firewall-configuration) - [Receiving HTTP Error Codes](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-http-error-codes) - [BIP Previews are Missing when Looking at Files](https://support.keyshot.com/en/knowledge-base/knowledge/missing-bip-preview-set-windows-default) - [GPU feels laggy when using Keyshot or KeyVR](https://support.keyshot.com/en/knowledge-base/gpu-feels-laggy-when-using-keyshot-or-keyvr) - [KeyShot Network Rendering Logs](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-network-rendering-logs) - [Error: GPU Mode "Unknown error!" after render with inherit from real-time view selected](https://support.keyshot.com/en/knowledge-base/unkown_error) - [GPU NVIDIA A40 is running slow in Network Rendering](https://support.keyshot.com/en/knowledge-base/knowledge/gpu-is-running-slow) - [Troubleshooting Reports of Network Rendering Slowness](https://support.keyshot.com/en/knowledge-base/troubleshooting-reports-of-network-rendering-slowness) - [Error: "The subscription license code could not be verified" when trying to activate a Network Rendering code](https://support.keyshot.com/en/knowledge-base/error-the-subscription-license-code-could-not-be-verified-when-trying-to-activate-a-network-rendering-code) - [New Network Rendering License File Does Not Update](https://support.keyshot.com/en/knowledge-base/new-network-rendering-license-file-does-not-update) - [Worker Status Window is Empty or Shows Zero Workers](https://support.keyshot.com/en/knowledge-base/worker-status-window-is-empty-or-shows-zero-workers) - [When trying to use KeyShot GPU](https://support.keyshot.com/en/knowledge-base/knowledge/when-trying-to-use-keyshot-gpu) - [Experiencing Poor Performance in KeyShot](https://support.keyshot.com/en/knowledge-base/knowledge/article-for-default-gpu-settings-on-windows) - [Animation Troubleshooting and Deep Dive](https://support.keyshot.com/en/knowledge-base/animation-troubleshooting-and-deep-dive) - [The New Move Tool](https://support.keyshot.com/en/knowledge-base/the-new-move-tool) - [KeyShot is using 100% of the CPU](https://support.keyshot.com/en/knowledge-base/keyshot-is-using-100-of-the-cpu) - [Importing animated cameras into KeyShot](https://support.keyshot.com/en/knowledge-base/importing-animated-cameras-into-keyshot) - [KeyShot Downloads are blocked by MimeCast](https://support.keyshot.com/en/knowledge-base/keyshot-downloads-are-blocked-by-mime) - [Could not find the Resources for KeyShot. Please locate the root folder with the resources. (startup.hdr missing)](https://support.keyshot.com/en/knowledge-base/could-not-find-the-resources-for-keyshot) - [How to Set Up Automatic Deletion of Jobs in Network Rendering](https://support.keyshot.com/en/knowledge-base/how-to-setup-automatic-deletion-of-jobs-in-network-rendering) - [Could not create archive for name.nrext! Make sure you have enough disk space" in KeyShot Network Rendering](https://support.keyshot.com/en/knowledge-base/could-not-create-archive-for-name.nrext-make-sure-you-have-enough-disk-space-in-keyshot-network-rendering) - [Resolving "Geometry NURBS is Not Supported for Object" in KeyShot Studio](https://support.keyshot.com/en/knowledge-base/resolving-geometry-nurbs-is-not-supported-for-object-in-keyshot) - [How to Restore a Deleted KeyShot Materials Folder (e.g., Metal)](https://support.keyshot.com/en/knowledge-base/how-to-restore-missing-keyshot-materials-folder) - [Meta Quest 2 is not connecting to KeyVR](https://support.keyshot.com/en/knowledge-base/meta-quest-2-is-not-connecting-to-keyvr) See less ▼ ## KeyShot Studio - [KeyShot Upgrades, Installation, Activation & End of Life FAQs](https://support.keyshot.com/en/knowledge-base/keyshot-upgrades-installation-activation-end-of-life-faqs) - [Every Other UI Click Alternates to Render Images in SD or HD](https://support.keyshot.com/en/knowledge-base/every-other-ui-click-alternates-to-render-images-in-sd-or-hd) - [Failed to Connect Message Appearing Upon Startup in 2026.2](https://support.keyshot.com/en/knowledge-base/failed-to-connect-message-appearing-pon-startup) - [KeyShot crashes when dragging or changing Materials on MacOS](https://support.keyshot.com/en/knowledge-base/keyshot-crashes-when-dragging-or-changing-materials-on-macos) - [Latest KeyShot Studio Minimum System Requirements](https://support.keyshot.com/en/knowledge-base/latest-keyshot-studio-minimum-system-requirements) - [KeyShot ID Error: There seems to be a problem with the installation.](https://support.keyshot.com/en/knowledge-base/keyshot-id-error-there-seems-to-be-a-problem-with-the-installation) - [GPU Mode missing for compatible AMD GPUs](https://support.keyshot.com/en/knowledge-base/gpu-mode-missing-for-compatible-amd-gpus) - [KeyShot Studio Installation: Extract: error writing to file thumbnails](https://support.keyshot.com/en/knowledge-base/keyshot-studio-installation-extract-error-writing-to-file-thumbnails) - [KeyShot Studio Installation: Error opening file for writing](https://support.keyshot.com/en/knowledge-base/keyshot-studio-installation-error-opening-file-for-writing) - [Troubleshooting KeyShot Launch Failures on Windows and macOS](https://support.keyshot.com/en/knowledge-base/troubleshooting-keyshot-launch-failures-on-windows-and-macos) - [Error: "The Installation Failed" when installing KeyShot](https://support.keyshot.com/en/knowledge-base/error-the-installation-failed-when-installing-keyshot-) - [Copy Material Shortcuts are not Working](https://support.keyshot.com/en/knowledge-base/copy-material-shortcuts-are-not-working) - [KeyShot Studio 2025.2 Minimum System Requirements](https://support.keyshot.com/en/knowledge-base/keyshot-studio-2025.2-minimum-system-requirements) - [Missing or Corrupt Frames When Exporting Animation Frames in KeyShot Studio for IronCAD](https://support.keyshot.com/en/knowledge-base/missing-or-corrupt-frames-when-exporting-animation-frames-in-keyshot-studio-for-ironcad) - [KeyShot Crashes When Using Shift+Click to Marquee-Select Surfaces After Splitting Object Surfaces](https://support.keyshot.com/en/knowledge-base/keyshot-crashes-when-using-shiftclick-to-marquee-select-surfaces-after-splitting-object-surfaces) - [Error: "Startup.hdr is missing"](https://support.keyshot.com/en/knowledge-base/error-startup.hdr-is-missing) - [Error: "Workspace restore skipped" when trying to launch KeyShot](https://support.keyshot.com/en/knowledge-base/error-workspace-restore-skipped-when-trying-to-launch-keyshot) - [Understanding the “Retain Instance-Level Naming” Import Option](https://support.keyshot.com/en/knowledge-base/understanding-the-retain-instance-level-naming-import-option) - [ZBrush Bridge Not Working with KeyShot After Update](https://support.keyshot.com/en/knowledge-base/zbrush-bridge-not-working-with-keyshot-after-update) - [Error: Failure of LUT in KeyShot](https://support.keyshot.com/en/knowledge-base/error-failure-of-lut-in-keyshot) - [KeyShot Freezes When Importing Files](https://support.keyshot.com/en/knowledge-base/keyshot-freezes-when-importing-files) - [KeyShot does not launch. Nothing happens double-clicking the icon.](https://support.keyshot.com/en/knowledge-base/keyshot-does-not-launch.-nothing-happens-double-clicking-the-icon) - [Error: Plugin Folder is Invalid](https://support.keyshot.com/en/knowledge-base/error-plugin-folder-is-invalid) - [Antivirus Flags KeyShot Installer as a Threat](https://support.keyshot.com/en/knowledge-base/antivirus-flags-keyshot-installer-as-a-threat) - [GPU Mode Not Updating Real-Time Display in KeyShot](https://support.keyshot.com/en/knowledge-base/gpu-mode-not-updating-real-time-display-in-keyshot) - [How to Remove a Device from Your KeyShot Account](https://support.keyshot.com/en/knowledge-base/how-to-remove-a-device-from-your-keyshot-account) - [Issue with GPU mode with NVIDIA 5000 series GPU card and KeyShot 2025.2](https://support.keyshot.com/en/knowledge-base/issue-with-gpu-mode-with-nvidia-5000-series-gpu-card-and-keyshot-2025.2) - [Fusion 360 KeyShot Plugin not Available on Macs](https://support.keyshot.com/en/knowledge-base/knowledge/fusion-360-keyshot-plugin) - [Error: "KeyShot requires OpenGL 2.0 but (1.1.0) was found!" when launching KeyShot](https://support.keyshot.com/en/knowledge-base/error-keyshot-requires-opengl-2.0-but-1.1.0-was-found-when-launching-keyshot) - [Why is my M1 or M2 Mac Crashing when using KeyShot?](https://support.keyshot.com/en/knowledge-base/why-is-my-m1-or-m2-mac-crashing-when-using-keyshot) - [What is KeyShot](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot) - [Which 3D Files can I Import into KeyShot?](https://support.keyshot.com/en/knowledge-base/knowledge/cad-file-import) - [Error N204 C401](https://support.keyshot.com/en/knowledge-base/errorn204c401) - [How to troubleshoot “missing DLL” message when installing KeyShot Studio](https://support.keyshot.com/en/knowledge-base/how-to-troubleshoot-missing-dll-message-when-installing-keyshot) - [Images are not saving in the correct DPI when saving an image](https://support.keyshot.com/en/knowledge-base/images-are-not-saving-in-the-correct-dpi-when-saving-an-image) - [Issue with Multi-Material Sub-Materials with Occlusion texture](https://support.keyshot.com/en/knowledge-base/issue-with-multi-material-sub-materials-with-occlusion-texture) - [How to Troubleshoot Issues with the Migration Assistant After Upgrading to KeyShot Studio 2025](https://support.keyshot.com/en/knowledge-base/how-to-troubleshoot) - [Error: This application failed to start because no Qt platform plugin could be initialized](https://support.keyshot.com/en/knowledge-base/no-qt-platform-plugin-could-be-initialized) - [Optix error: 7012 (Disk cache database error)](https://support.keyshot.com/en/knowledge-base/optix-error-7012-disk-cache-database-error) - [KeyShot File Paths](https://support.keyshot.com/en/knowledge-base/keyshot-file-paths) - [Alembic (.abc) Tips and Tricks](https://support.keyshot.com/en/knowledge-base/alembic-.abc-tips-and-tricks) - [The current license does not allow for external rendering](https://support.keyshot.com/en/knowledge-base/the-current-license-does-not-allow-for-external-rendering) - [Error: "No geometry retrieved from 'location' (Error code 7)" with Sonoma 14.4 and KeyShot 10.2](https://support.keyshot.com/en/knowledge-base/error-no-geometry-retrieved-from-location-when-importing-a-cad-file) - [Can I export to GLTF without including camera attributes?](https://support.keyshot.com/en/knowledge-base/can-i-export-to-gltf-without-including-camera-attributes) - [Can you have multiple instances of KeyShot open on MacOS?](https://support.keyshot.com/en/knowledge-base/can-you-have-multiple-instances-of-keyshot-open-on-macos) - [Pivot Point Object Axis](https://support.keyshot.com/en/knowledge-base/pivot-point-object-axis) - [Error: Failed to create color LUT or Tint in the Real-time View](https://support.keyshot.com/en/knowledge-base/error-failed-to-create-color-lut) - [The end of support for Alias .wire file in KeyShot 2024 for Mac OS.](https://support.keyshot.com/en/knowledge-base/the-end-of-support-for-alias-.wire-file-in-keyshot-for-mac-os) - [How to troubleshoot issues when GPU mode and turn on High Performance](https://support.keyshot.com/en/knowledge-base/what-to-do-if-gpu-mode-is-grayed-out) - [Error: "The glTF file contains cameras attribute. Please do not contain cameras attribute."](https://support.keyshot.com/en/knowledge-base/the-gltf-file-contains-cameras-attribute.-please-do-not-contain-cameras-attribute) - [How to Reinstall (Fresh Install) of KeyShot Studio](https://support.keyshot.com/en/knowledge-base/how-to-do-a-fresh-install-of-keyshot) - [KeyShot Fails To Launch on Windows 11](https://support.keyshot.com/en/knowledge-base/keyshot-fails-to-launch-on-windows-11) - [Error: "No geometry retrieved" "Error Code 7"](https://support.keyshot.com/en/knowledge-base/error-no-geometry-retrieved-error-code-7) - [Exporting Cameras to Blender](https://support.keyshot.com/en/knowledge-base/exporting-cameras-to-blender) - [KeyShot is stuck in an activation loop or KeyShot cannot change Resource Folder or is not writing Frames](https://support.keyshot.com/en/knowledge-base/keyshot-is-not-writing-frames) - [How to Troubleshoot Bluetooth Device Disconnections While Using KeyShot Studio](https://support.keyshot.com/en/knowledge-base/how-to-troubleshoot-issues-with-bluetooth-devices-disconnecting-while-keyshot-is-being-used) - [How to Resolve Firefly Lights in KeyShot Studio Scenes](https://support.keyshot.com/en/knowledge-base/how-to-resolve-firefly-lights-in-keyshot-scenes) - [Memory Leak Issue with Nvidia Drivers 565.09, 566.03, and 566.14 in KeyShot](https://support.keyshot.com/en/knowledge-base/memory-leak-issue-with-nvidia-drivers-565.09-566.03-and-566.14-in-keyshot) - [Error: "No Geometry Retrieved (Error code 7)" occurs when customer tries to import .abc file on ARM based Macs](https://support.keyshot.com/en/knowledge-base/error-no-geometry-retrieved-arm-macs) - [Error: Resources downloaded from the Cloud Library do not show up in KeyShot](https://support.keyshot.com/en/knowledge-base/cloud-library-downloads-issue) - [KeyShot Studio Log Level](https://support.keyshot.com/en/knowledge-base/keyshot-studio-log-level) - [Resolving "Height Not Divisible by 2" Error in Animation Export](https://support.keyshot.com/en/knowledge-base/resolving-height-not-divisible-by-2-error-in-animation-export) - [Error: "The following jobs in the queue failed to process:"](https://support.keyshot.com/en/knowledge-base/queue-failed-to-process) - [KeyShot lags or is unresponsive](https://support.keyshot.com/en/knowledge-base/keyshot-lags-or-is-unresponsive) - [High CPU Usage on macOS When Running KeyShot Studio](https://support.keyshot.com/en/knowledge-base/high-cpu-usage-on-macos-when-running-keyshot) - [KeyShot Uninstaller not working](https://support.keyshot.com/en/knowledge-base/keyshot_uninstaller_not_working) - [KeyShot Library is not loading](https://support.keyshot.com/en/knowledge-base/keyshot-library-is-not-loading) - [How to do a Fresh Install of KeyShot and Network Rendering](https://support.keyshot.com/en/knowledge-base/knowledge/fresh-keyshot-software-installations) - [White Blowout or Overexposure When Rendering in GPU Mode](https://support.keyshot.com/en/knowledge-base/white-blowout-or-overexposure-when-rendering-in-gpu-mode) - [How to Restore Missing Textures After Moving a KeyShot Project to a New Computer](https://support.keyshot.com/en/knowledge-base/how-to-properly-migrate-a-keyshot-project-to-a-new-computer) - [Lighting Tools Not Functioning in KeyShot Studio](https://support.keyshot.com/en/knowledge-base/lighting-tools-not-functioning-in-keyshot) - [Error: KeyShot requires OpenGL 2.0 but (1.1.0) was found!](https://support.keyshot.com/en/knowledge-base/cannot-open-keyshot-opengl) - [I cannot use the Unwrap UV feature in KeyShot Studio](https://support.keyshot.com/en/knowledge-base/knowledge/cannot-use-the-unwrap-uv-feature) - [I cannot see the textures/labels applied to my model](https://support.keyshot.com/en/knowledge-base/knowledge/textures/labels) - [Previews do not show for bips on MacOS Sequoia](https://support.keyshot.com/en/knowledge-base/preview-or-thumbnail-does-not-show-for-bips-on-macos-sequoia) - [New Cloud Library is Live!](https://support.keyshot.com/en/knowledge-base/new-cloud-library-released-with-2025.2) - [Rendering is Darker or Lighter than the Real-time View](https://support.keyshot.com/en/knowledge-base/rendering-is-darker-or-lighter-than-the-real-time-view) - [Save Image to File is not available in the Render Output Window](https://support.keyshot.com/en/knowledge-base/save-image-to-file-is-not-available-in-the-render-output-window) - [Displacement in AR, Web Viewer and USDz](https://support.keyshot.com/en/knowledge-base/displacement-in-ar-and-usdz) - [KeyShot crashes on Launch without an error (Intel GPU)](https://support.keyshot.com/en/knowledge-base/keyshot-crashes-on-launch-without-an-error-intel-gpu) - [Unable to Uninstall KeyShot Studio Due to Other Instances Running](https://support.keyshot.com/en/knowledge-base/keyshot) - [Issue with Weaving Command in KeyShot Studio - RealCloth Application](https://support.keyshot.com/en/knowledge-base/issue-with-weaving-command-in-keyshot-realcloth-application) - [GPU Mode Fails to Launch After Upgrading to 2025.2](https://support.keyshot.com/en/knowledge-base/gpu-mode-fails-to-launch-after-upgrading-to-2025.2) - [AI Shots not downloading or AI Engine not Starting](https://support.keyshot.com/en/knowledge-base/ai-shots-not-downloading-or-ai) See less ▼ ## Network Rendering - [Network Rendering on 2026.1](https://support.keyshot.com/en/knowledge-base/network-rendering-on-2026.1) - [Network Rendering Worker is on but not Showing Up in the Monitor](https://support.keyshot.com/en/knowledge-base/network-rendering-worker-is-on-but-not-showing-up-in-the-monitor) - [Network Rendering: Workers stay paused after upgrading to 2025.2](https://support.keyshot.com/en/knowledge-base/network-rendering-workers-stay-paused-after-upgrading-to-2025.2) - [My KeyShot software is renderings slower than I expected](https://support.keyshot.com/en/knowledge-base/slow-real-time-rendering) - [Network Rendering - Troubleshooting Guide](https://support.keyshot.com/en/knowledge-base/knowledge/network-rendering-troubleshooting-guide) - [Resolving "Invalid Settings" Error in Network Rendering Configurator](https://support.keyshot.com/en/knowledge-base/how-to-troubleshoot-invalid-settings-settings-error-message-in-network-configurator) - [Failed Workers in Network Rendering](https://support.keyshot.com/en/knowledge-base/failed-workers-in-network-rendering) - [Network Rendering Cores](https://support.keyshot.com/en/knowledge-base/network-rendering-cores) - [Network Rendering crashes when deleting a job](https://support.keyshot.com/en/knowledge-base/network-rendering-crashes-when-deleting-a-job) - [How to Resolve Inaccurate or Outdated Worker Hostnames within the KeyShot Network Monitor application](https://support.keyshot.com/en/knowledge-base/what-to-do-if-hostnames-of-worker-machine-are-not-updating) - [Network Rendering Issue on VPN](https://support.keyshot.com/en/knowledge-base/network-rendering-issue-on-vpn) - [How to resolve issues when GPU Mode is Grayed Out within your Worker Settings](https://support.keyshot.com/en/knowledge-base/gpu-mode-grayed-out-wut) - [Unable to Change Job Status in KeyShot Network Monitor](https://support.keyshot.com/en/knowledge-base/unable-to-change-job-status-in-keyshot-network-monitor) - [Why does my mixed OS render farm render animations that flicker?](https://support.keyshot.com/en/knowledge-base/why-does-my-mixed-os-render-farm-render-animations-that-flicker) See less ▼ ## KeyVR - [KeyVR Connect Error May Occur on Older Versions](https://support.keyshot.com/en/knowledge-base/keyvr-connect-error-may-occur-on-older-versions) ## Plugins - [Importing NX scene to KeyShot is blank](https://support.keyshot.com/en/knowledge-base/importing-nx-scene-to-keyshot-is-blank) ## How-To - [Saving a KeyShot Package File](https://support.keyshot.com/en/knowledge-base/knowledge/ksp) - [Link/Unlink](https://support.keyshot.com/en/knowledge-base/knowledge/link/unlink) - [How to Render Axial Brush on Metals](https://support.keyshot.com/en/knowledge-base/knowledge/render-brushed-metals) - [Pivot point](https://support.keyshot.com/en/knowledge-base/knowledge/pivot-point) - [Best Practices for using the Mesh Simplification tool](https://support.keyshot.com/en/knowledge-base/knowledge/best-practices-for-using-the-mesh-simplification-tool) - [Adding Multiple Cameras to Render Queue](https://support.keyshot.com/en/knowledge-base/knowledge/cameras) - [How to re-establish your CAD and KeyShot live-linking](https://support.keyshot.com/en/knowledge-base/knowledge/how-to-re-establish-your-cad-and-keyshot-live-linking) - [Embedding KeyShot Studio XR into WordPress](https://support.keyshot.com/en/knowledge-base/knowledge/embedding-keyshot-xr-into-wordpress) - [How to Get a Keyshot Trial](https://support.keyshot.com/en/knowledge-base/knowledge/keyshot-trial) - [How to use Encode Video](https://support.keyshot.com/en/knowledge-base/knowledge/encode-video) - [Render Panoramic](https://support.keyshot.com/en/knowledge-base/knowledge/render-panoramic) See less ▼ ## KeyShot Hub - [How to Generate a HAR File Using Chrome, Edge, and Firefox](https://support.keyshot.com/en/knowledge-base/how-to-generate-a-har-file-using-chrome-edge-and-firefox) - [Error: "Failed to get configuration from KeyShot Hub"](https://support.keyshot.com/en/knowledge-base/failed-to-get-configuration-from-keyshot-hub) ## KeyShot Web - [How to Activate KeyShot Web](https://support.keyshot.com/en/knowledge-base/how-to-activate-keyshot-web) - [KeyShot WebViewer now works with iOS 18.2](https://support.keyshot.com/en/knowledge-base/keyshot-webviewer-now-works-with-ios-18.2) - [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support#main-content) - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support#keyshot-studio) - 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