Technical Support

Support-related issues with KeyShot.

• Error "Exiting Due to Signal 25 Exit reason 2" when changing an Internet connection
• "Error code: -97, The desired vendor daemon is down" when connecting to floating license server
• Error: "Operation now in progress" when trying to Connect to License Server
• Exiting Due to Signal 36 Exit Reason 4
• Exiting due to Signal 28 Exit Reason 5
• I cannot open KeyShot BIP files
• KeyShot Invalid Login Error Message
• Plugin Live-Linking
• How can I correct grainy shadows and/or noise in my renderings?
• Issues when Installing KeyShot Studio to a Network Drive
• KeyShot Network Rendering jobs are stuck in the queue
• Error: "Out of memory. This may cause instabilities" when rendering an assembly
• FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
• My KeyShot software is Freezing or Crashing
• Unable to render last 2 frames of animation through Network Rendering
• Cannot log into Cloud Library
• Importing CAD Files - Troubleshooting Guide
• Error: "Could not save configuration to" when saving settings in KeyShot
• Missing BIP preview from Thumbnails
• Resolving Connectivity Issues in KeyShot: Firewall Configuration
• KeyShot HTTP Error Codes
• BIP Previews are Missing when Looking at Files
• GPU feels laggy when using Keyshot or KeyVR
• KeyShot Network Rendering Logs
• Error: GPU Mode "Unknown error!" after render with inherit from real-time view selected
• Network Rendering Linux Tracing Logs (Advanced)
• GPU NVIDIA A40 is running slow in Network Rendering
• Troubleshooting Reports of Network Rendering Slowness
• Error: "The subscription license code could not be verified" when trying to activate a Network Rendering code
• New Network Rendering License File Does Not Update
• Worker Status Window is Empty or Shows Zero Workers
• When trying to use KeyShot GPU
• Experiencing Poor Performance in KeyShot
• Animation Troubleshooting and Deep Dive
• The New Move Tool
• KeyShot is using 100% of the CPU
• Importing animated cameras into KeyShot
• KeyShot Downloads are blocked by MimeCast
• Could not find the Resources for KeyShot. Please locate the root folder with the resources. (starup.hdr missing)
• GPU Mode Grayed Out in Worker Settings
• Unable to Uninstall KeyShot Studio Due to Other Instances Running
• How to Set Up Automatic Deletion of Jobs in Network Rendering
• Could not create archive for name.nrext! Make sure you have enough disk space" in KeyShot Network Rendering
• Resolving "Geometry NURBS is Not Supported for Object" in KeyShot Studio
• Issue with Weaving Command in KeyShot - RealCloth Application
• How to Restore a Deleted KeyShot Materials Folder (e.g., Metal)