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Technical Support
Support-related issues with KeyShot.
- Error "Exiting Due to Signal 25 Exit reason 2" when changing an Internet connection
- "Error code: -97, The desired vendor daemon is down" when connecting to floating license server
- Error: "Operation now in progress" when trying to Connect to License Server
- Exiting Due to Signal 36 Exit Reason 4
- Exiting due to Signal 28 Exit Reason 5
- I cannot open KeyShot BIP files
- KeyShot Invalid Login Error Message
- Plugin Live-Linking
- How can I correct grainy shadows and/or noise in my renderings?
- Issues when Installing KeyShot Studio to a Network Drive
- KeyShot Network Rendering jobs are stuck in the queue
- Error: "Out of memory. This may cause instabilities"
- FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
- My KeyShot software is Freezing or Crashing
- Unable to render last 2 frames of animation through Network Rendering
- Cannot log into Cloud Library
- Importing CAD Files - Troubleshooting Guide
- Error: "Could not save configuration to" when saving settings in KeyShot
- Missing BIP preview from Thumbnails
- Resolving Connectivity Issues in KeyShot: Firewall Configuration
- Receiving HTTP Error Codes
- BIP Previews are Missing when Looking at Files
- KeyShot Network Rendering Logs
- GPU feels laggy when using Keyshot or KeyVR
- Error: GPU Mode "Unknown error!" after render with inherit from real-time view selected
- GPU NVIDIA A40 is running slow in Network Rendering
- Troubleshooting Reports of Network Rendering Slowness
- Error: "The subscription license code could not be verified" when trying to activate a Network Rendering code
- New Network Rendering License File Does Not Update
- Worker Status Window is Empty or Shows Zero Workers
- When trying to use KeyShot GPU
- Experiencing Poor Performance in KeyShot
- Animation Troubleshooting and Deep Dive
- The New Move Tool
- KeyShot is using 100% of the CPU
- Importing animated cameras into KeyShot
- KeyShot Downloads are blocked by MimeCast
- Could not find the Resources for KeyShot. Please locate the root folder with the resources. (starup.hdr missing)
- How to Set Up Automatic Deletion of Jobs in Network Rendering
- Could not create archive for name.nrext! Make sure you have enough disk space" in KeyShot Network Rendering
- Resolving "Geometry NURBS is Not Supported for Object" in KeyShot Studio
- How to Restore a Deleted KeyShot Materials Folder (e.g., Metal)
- Meta Quest 2 is not connecting to KeyVR
KeyShot Studio
- Every Other UI Click Alternates to Render Images in SD or HD
- Fusion 360 KeyShot Plugin not Available on Macs
- Error: "KeyShot requires OpenGL 2.0 but (1.1.0) was found!" when launching KeyShot
- Why is my M1 or M2 Mac Crashing when using KeyShot?
- What is KeyShot
- Which 3D Files can I Import into KeyShot?
- Error N204 C401
- How to troubleshoot “missing DLL” message when installing KeyShot Studio
- Images are not saving in the correct DPI when saving an image
- Issue with Multi-Material Sub-Materials with Occlusion texture
- How to Troubleshoot Issues with the Migration Assistant After Upgrading to KeyShot Studio 2025
- Error: This application failed to start because no Qt platform plugin could be initialized
- Optix error: 7012 (Disk cache database error)
- KeyShot File Paths
- Alembic (.abc) Tips and Tricks
- The current license does not allow for external rendering
- Error: "No geometry retrieved from 'location' (Error code 7)" with Sonoma 14.4 and KeyShot 10.2
- Can I export to GLTF without including camera attributes?
- Can you have multiple instances of KeyShot open on MacOS?
- Pivot Point Object Axis
- Error: Failed to create color LUT or Tint in the Real-time View
- The end of support for Alias .wire file in KeyShot 2024 for Mac OS.
- How to troubleshoot issues when GPU mode cannot be selected (grayed out)
- Error: "The glTF file contains cameras attribute. Please do not contain cameras attribute."
- How to do a Fresh Install of KeyShot
- KeyShot Fails To Launch on Windows 11
- Error: "No geometry retrieved" "Error Code 7"
- Exporting Cameras to Blender
- KeyShot is stuck in an activation loop or KeyShot cannot change Resource Folder or is not writing Frames
- How to Troubleshoot Bluetooth Device Disconnections While Using KeyShot Studio
- How to Resolve Firefly Lights in KeyShot Studio Scenes
- Memory Leak Issue with Nvidia Drivers 565.09, 566.03, and 566.14 in KeyShot
- Error: "No Geometry Retrieved (Error code 7)" occurs when customer tries to import .abc file on ARM based Macs
- Error: Resources downloaded from the Cloud Library do not show up in KeyShot
- KeyShot Studio Log Level
- Resolving "Height Not Divisible by 2" Error in Animation Export
- Error: "The following jobs in the queue failed to process:"
- KeyShot lags or is unresponsive
- High CPU Usage on macOS When Running KeyShot Studio
- KeyShot Uninstaller not working
- KeyShot Library is not loading
- How to do a Fresh Install of KeyShot and Network Rendering
- White Blowout or Overexposure When Rendering in GPU Mode
- How to Restore Missing Textures After Moving a KeyShot Project to a New Computer
- Lighting Tools Not Functioning in KeyShot Studio
- Error: KeyShot requires OpenGL 2.0 but (1.1.0) was found!
- I cannot use the Unwrap UV feature in KeyShot Studio
- I cannot see the textures/labels applied to my model
- Previews do not show for bips on MacOS Sequoia
- New Cloud Library is Live!
- Rendering is Darker or Lighter than the Real-time View
- Save Image to File is not available in the Render Output Window
- Displacement in AR, Web Viewer and USDz
- KeyShot crashes on Launch without an error (Intel GPU)
- Unable to Uninstall KeyShot Studio Due to Other Instances Running
- Issue with Weaving Command in KeyShot Studio - RealCloth Application
- GPU Mode Fails to Launch After Upgrading to 2025.2
- AI Shots not downloading or AI Engine not Starting
Network Rendering
- My KeyShot software is renderings slower than I expected
- Network Rendering - Troubleshooting Guide
- Resolving "Invalid Settings" Error in Network Rendering Configurator
- Failed Workers in Network Rendering
- Network Rendering Cores
- Network Rendering crashes when deleting a job
- How to Resolve Inaccurate or Outdated Worker Hostnames within the KeyShot Network Monitor application
- Network Rendering Issue on VPN
- How to resolve issues when GPU Mode is Grayed Out within your Worker Settings
- Unable to Change Job Status in KeyShot Network Monitor
- Why does my mixed OS render farm render animations that flicker?
Plugins
How-To
- Saving a KeyShot Package File
- Link/Unlink
- How to Render Axial Brush on Metals
- Pivot point
- Adding Multiple Cameras to Render Queue
- Best Practices for using the Mesh Simplification tool
- How to re-establish your CAD and KeyShot live-linking
- Embedding KeyShot Studio XR into WordPress
- How to Get a Keyshot Trial
- How to use Encode Video
- Render Panoramic