--- title: Subscription Owner and User FAQ description: How to have the Subscription Owner transferred to a different account. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/transferring-a-subscription-owner-and-user#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en) 3. [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription) # Subscription Owner and User FAQ ## Common questions to subscription owners and users #### What are the License Roles? A subscription license is associated with two Accounts: - The **User Account** is the account of the artist who is using the KeyShot software. - The **Billing Owner Account** is the account that sees the billing information and can edit the renewals and payment information. The Billing Owner can also be the User account as well as be the Owner of several licenses, whereas the User account should be unique to one subscription license. This separation ensures that creative users can focus on their work while administrative control remains flexible and centralized when needed. When changing accounts, please sign up for a KeyShot Account with the new e-mail [here](https://login.keyshot.com/signup?client_id=3ts1ej8hbpm1i4enogp65rpdbu&redirect_uri=https%3A%2F%2Faccount.keyshot.com%2Flogin-callback&response_type=code&scope=openid%20profile%20email&nonce=0b4b8b292b70667cbcc4771d0d08261171LsW2Szu&state=a3e35c1dc3c83357ed71f8e79b9ce796bcLeYLCdz&code_challenge=r6D3UIo-6jEZXYj32ujN3MSgAUwGC5fbFk_WkSWNlgc&code_challenge_method=S256). Please be sure to wait for the verification email before closing your browser to ensure the account is created. If you have any issues or do not receive the verification email, please let us know so that we can assist you. #### How to Change the Billing Owner Account? If you purchased the license directly through 2Checkout, please adjust the Owner email in your 2Checkout order as the End User e-mail. If you purchased through a reseller or partner, please reach out to them to change the Owner in the Partner Portal. #### How to Change the User Account? It is not possible to change the e-mail of an account, but you can sign up for a new free account and ask us to transfer the license. Please make sure that the new KeyShot Account has been registered and verified with the new e-mail [here](https://login.keyshot.com/signup?client_id=3ts1ej8hbpm1i4enogp65rpdbu&redirect_uri=https%3A%2F%2Faccount.keyshot.com%2Flogin-callback&response_type=code&scope=openid%20profile%20email&nonce=0b4b8b292b70667cbcc4771d0d08261171LsW2Szu&state=a3e35c1dc3c83357ed71f8e79b9ce796bcLeYLCdz&code_challenge=r6D3UIo-6jEZXYj32ujN3MSgAUwGC5fbFk_WkSWNlgc&code_challenge_method=S256). Our Support can assist you with changing the User account. You can reach out to our licensing support through this [form](https://share.hsforms.com/11AV39P3nTgSiPVzX_yDU5Q1n3ih). Please let us know the current and the new user e-email. #### What is License Distribution? The License Distribution tool (aka Centralized seat management) will allow you to manage the Users and subscription licenses. This tool is only available on the Business and Enterprise subscription plans. (See our [pricing page](https://www.keyshot.com/pricing/) for further details.) Please refer to the [manual](https://manuals.keyshot.com/kss2026/en-us/manual/License%20Distribution.htm?Highlight=license%20distribution) for further guidance on using the tool. 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