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      Error: "Failed getting endpoint. Make sure you are connected to the Internet." After Upgrading to KeyShot 2023

      After upgrading to KeyShot 2023, the error "failed getting endpoint." occurs and KeyShot will not function.

      Issue

      After upgrading to KeyShot 2023, when launching or rendering in KeyShot 2023, the following error occurs:

      Failed getting endpoint. Make sure you are connected to the Internet.

      If rendering in KeyShot, a KeyShot Log Window may show the following as well:

      Environment Details

      • KeyShot
        • Version 2023.2
        • Version 2023.3
      • Subscription License Key
      • Internet Web Browser
        • Chrome
        • Firefox
        • Safari

      Cause

      • Security Internet Browser settings or Firewall settings.

      Resolution

      Solution 1

      Change the default Internet Web browser on your machine. For example, if your default Web browser is set to Firefox, change it to Chrome or Safari.

      1. Close KeyShot.
      2. Change the current default browser to another browser:
        • To change the default browser on Windows.
        • To change the default browser on Mac.
      3. Open KeyShot and re-test the issue.

      Note: The links above will navigate to a non-affiliated site of Luxion. Consult your IT admin on how to change the default browser settings on your OS.

      Solution 2

      Add the following KeyShot URLs to the Firewall Whitelist for the organization:

      • *.keyshot.io
      • *.key.account.io
      • *.keyshot.com
      • https://login-configuration.keyshot.com
      • https://login.keyshot.com
      • https://app.keyshot.com
      • https://cognito-idp.us-east-2.amazonaws.com

      Note: Contact your Network IT department to assist in adding these entries.

      Solution 3

      Clear cache in KeyShot.

      1. In KeyShot, go to File > Sign out and exit. (This is important to disconnect any "remembered" users.)

      2. Delete the KS12Settings.xml file to clear any cached data.
        • If installed as "Just for Me", go to - C:\Users\<username>\AppData\Local\KeyShot12
        • If installed as "For Everyone", go - C:\Users\Public\Documents\KeyShot 12
      3. Restart KeyShot and re-test the issue.