--- title: "Error: \"No Geometry Retrieved (Error code 7)\" occurs when customer tries to import .abc file on ARM based Macs" description: Users may receive an error when trying to import .abc files on ARM based Macs (M1,M2,M3,M4) --- [Skip to content](https://support.keyshot.com/en/knowledge-base/error-no-geometry-retrieved-arm-macs#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. 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However, if you know that the versions are compatible, the issue may be related to the Mac processor.  ![](https://support.keyshot.com/hs-fs/hubfs/image%20(1)-png.png?width=688&height=353&name=image%20(1)-png.png) ### Environment Details - KeyShot Studio - 2024 - Mac computer with ARM-based processor (M1, M2, M3, M4) - Blender ### Cause - The importer is only built for intel processors (not ARM-based processors) which require Rosetta2 to be installed on the machine. If you are running the importer that isn’t built for ARM on an ARM-based Mac then it will only function if Rosetta2 can emulate x86-64 (Intel). ### Resolution Install Rosetta2 on the Mac which is throwing the error. You can do so by following the below instructions:   1. Install Rosetta2 via a terminal. Open the terminal and type the following: `softwareupdate --install-rosetta` 2\. It will ask you to type in “A” and press enter once run: `I have read and agree to the terms of the software license agreement. A list of Apple SLAs may be found here: https://www.apple.com/legal/sla/ Type A and press return to agree: A↵` 3\. And then it will write once Rosetta 2 is installed: `Install of Rosetta 2 finished successfully` 4\. 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