--- title: "Error: Plugin Folder is Invalid" description: plugin folder is invalid error when trying to open KeyShot --- [Skip to content](https://support.keyshot.com/en/knowledge-base/error-plugin-folder-is-invalid#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) 3. [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) # Error: Plugin Folder is Invalid ## After installing KeyShot, when trying to open the application the error 'Plugin Folder is Invalid' shows   #### Issue #### This issue specifically occurs on MacOS. #### After installing KeyShot, when trying to open the application the error 'Plugin Folder is Invalid' shows as below: ![ed8c6a27-0543-4d6b-b316-d5538b9ac5e4-TICKET.attachments-Screenshot-2025-07-30-at-11.33.31-AM.png](https://api-na1.hubspot.com/filemanager/api/v2/files/193669007021/signed-url-redirect?portalId=2757257) ### Environment Details - KeyShot - Any version - MacOS - Any version ### Cause - An issue may have occurred during installation - The error can also be related to having more than one version of KeyShot installed on the computer. It may be referencing the Resource folder of the older version. ### Resolution We recommend the following solutions: **Solution 1** Please try a fresh install using the full installer: 1. Uninstall *KeyShot.* ***Mac**: Uninstall by going to the Applications folder and Deleting the KeyShot app.* 2. Make sure to delete the *KeyShot*  resources folder **Note:** Move it to the desktop if you wish to back up your resources. Mac Default: /Library/Application Support/KeyShot 3. Download and Re-install *KeyShot* using the links below. For this step, you’ll need the **full installer** (not the "update" installer). You can find the newest version of KeyShot [here.](https://www.keyshot.com/resources/downloads/) You will need to either enter your information or login to your KeyShot Cloud Account to access the installers. You can find older versions of KeyShot [here.](https://www.keyshot.com/resources/downloads/previous-versions/) 4. Go through the registration wizard, enter your license information, and *KeyShot* should be up and running. **Solution 2** This solution can be done in conjunction with Solution 1. We recommend uninstalling the older version of KeyShot you have on the computer.  **Solution 3** The issue may also be related to folder permissions.  Please navigate to this folder: MacHD/Library/Application Support/KeyShot Studio If you right-click the folder and select 'Get info', you should get a pop-up like this. Then check the 'Sharing & Permissions' settings and make sure they are set to 'Read & Write'. ![](https://api.hubspot.com/filemanager/api/v2/files/195773687093/signed-url-redirect?portalId=2757257) - [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#main-content) - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) - [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering) - [KeyVR](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyvr) - [Plugins](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#plugins) - [How-To](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#how-to) - [KeyShot Hub](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-hub) - [KeyShot Web](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-web) - [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#main-content) - [Node-Lock](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#node-lock) - [Floating](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#floating) - [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription) - [FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#main-content) - [General FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#general-faqs) - [Key VR](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#key-vr) - [KeyShot Studio FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-studio-faqs) - [KeyShot Web FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-web-faqs) - [KeyShot Network Rendering FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-network-rendering-faqs) - [KeyShot WebViewer](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-webviewer) - [Announcements](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en) - [Learning Content](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#main-content) - [Webinars](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#webinars) - [Quick Tips](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#quick-tips) - [Downloads](https://support.keyshot.com/en/knowledge-base/downloads?hsLang=en) - [Best Practices](https://support.keyshot.com/en/knowledge-base/best-practices?hsLang=en) [![Chill listening crop-3](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?width=63&height=24&name=keyshot-logo-blk-3d.png "Chill listening crop-3")](https://www.keyshot.com/) keyshot.com Help Center Copyright © 2026, KeyShot