GPU Mode Fails to Launch After Upgrading to 2025.2

Issue

When trying to turn on GPU mode in KeyShot 2025.2, KeyShot will throw Cuda errors similar to the ones below. 

Environment Details

• KeyShot
  • 2025.2
• Nvidia GPU Card

Resolution

We have found that following the below steps should resolve the issue:

1. Install the latest Nvidia driver for your GPU card using Advanced Settings for a clean install.

   You can use Nvidia's tool to search for the most recent driver here

2. Completely uninstall KeyShot 2025.2 (see instructions below)

3. Restart the computer

4. Reinstall KeyShot 2025.2

   You can find the newest version of KeyShot here. You will need to either enter your information or login to your KeyShot Cloud Account to access the installers.

How to do a complete uninstall of KeyShot:

1. Uninstall KeyShot.

   Windows: Uninstall through Add/Remove Programs.

   Mac: Uninstall by going to the Applications folder and Deleting the KeyShot app.

2. Make sure to delete the KeyShot  resources folder

   Note: Move it to the desktop if you wish to back up your resources.

   Windows Default:

   * C:\Users\UserName\Documents\KeyShot or

   * C:\Users\Public\Documents\KeyShot

   * Delete C:\ProgramData\Luxion\KeyShot folder

   * Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder

   Mac Default:

   /Library/Application Support/KeyShot

If you still experience any issues with GPU mode, please create a Support Ticket in the Support Portal.