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      GPU Mode Grayed Out in Worker Settings

      This article provides steps to troubleshoot when the GPU option is unavailable in Worker Settings within KeyShot Network Configurator.

      Issue

      When launching the KeyShot Network Configurator, the GPU option in Worker Settings appears grayed out and cannot be selected.



      Environment Details

      • Product: KeyShot Network Rendering
      • Version: Any
      • Operating Systems: Windows or macOS

      Cause

      • Outdated GPU Drivers: KeyShot requires the latest GPU drivers for optimal compatibility and performance.
      • Incompatible GPU: The installed GPU may not meet KeyShot’s compatibility requirements. Refer to our list of compatible GPUs.

      Resolution

      1. Update Your GPU Drivers:
        • Ensure your GPU drivers are up to date. Check your GPU manufacturer's website for the latest updates (e.g., NVIDIA, AMD, or Intel).
      2. Verify GPU Compatibility:
      3. Contact Support:
        • If your drivers are updated and your GPU is listed as compatible but the issue persists, please reach out to KeyShot Technical Support for further assistance.