How to do a Fresh Install of KeyShot

If you are experiencing issues with KeyShot, sometimes the easiest solution is to try a Fresh Install

Please try a fresh install using the full installer:

Uninstall KeyShot.
Windows: Uninstall through Add/Remove Programs.
Mac: Uninstall by going to the Applications folder and Deleting the KeyShot app.
Make sure to delete the KeyShot resources folder
Note: Move it to the desktop if you wish to back up your resources.

Windows Default:
* C:\Users\UserName\Documents\KeyShot or
* C:\Users\Public\Documents\KeyShot
* Delete C:\ProgramData\Luxion\KeyShot folder
* Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder

Mac Default:
/Library/Application Support/KeyShot
*Note:
There are two library folders on the Mac. One is a hidden folder and the other isn't.

~/Library/Application Support and /Library/Application Support/

The Library Folder you want is the one you can access directly from your Macintosh HD (see below)

If you can go direct to your Macintosh HD, then you should be able to see the Library folder in there.
Download and Re-install KeyShot using the links below.
For this step, you’ll need the full installer (not the "update" installer).
You can find the newest version of KeyShot here.
You can find older versions of KeyShot here.
Go through the registration wizard, enter your license information, and KeyShot should be up and running.