KeyShot Hub
      Back to home
      1. Support Knowledge Base
      2. Technical Support
      3. KeyShot Hub

      How to Generate a HAR File Using Chrome, Edge, and Firefox

      A Step-by-Step Guide to Capturing Network Logs for Troubleshooting KeyShot Hub Based Issues

      What is a HAR file?

      A HAR (HTTP Archive) file captures network traffic between your browser and the server, providing detailed insights into what happens during a web session. This data can help diagnose performance issues, such as slow loading times or page errors, and allows support teams to better understand the underlying problems. By generating and sharing a HAR file for our support team, you enable us to troubleshoot your KeyShot Hub-based issues more effectively.

      How to Generate a HAR File in Chrome

      1. Open Chrome and go to the page where the issue is occurring.
      2. Press F12 (or Ctrl + Shift + I on Windows/Linux or Cmd + Option + I on macOS) to open Developer Tools.
      3. Click on the Network tab.
      4. Make sure the Preserve log option is checked.
      5. Reproduce the issue you are experiencing.
      6. Once the issue occurs, right-click within the network panel and select Save all as HAR with Content.
      7. Save the file to a location on your computer.

      How to Generate a HAR File in Edge

      1. Open Microsoft Edge and navigate to the page where the issue occurs.
      2. Press F12 (or Ctrl + Shift + I on Windows) to open Developer Tools.
      3. Click on the Network tab.
      4. Ensure the Preserve log option is checked.
      5. Reproduce the issue.
      6. Right-click within the network panel and select Save all as HAR with Content.
      7. Save the HAR file to your computer.

      How to Generate a HAR File in Firefox

      1. Open Firefox and navigate to the page where the issue is happening.
      2. Press F12 (or Ctrl + Shift + I on Windows/Linux or Cmd + Option + I on macOS) to open Developer Tools.
      3. Go to the Network tab.
      4. Check the Persist Logs option to keep the network log.
      5. Reproduce the issue on the page.
      6. After the issue occurs, right-click within the network panel and select Save all as HAR.
      7. Choose a location on your computer to save the HAR file.

      How to Share the HAR File with Support

      1. Attach the HAR file to your support ticket or email.
      2. Include a brief description of the issue, along with any steps to reproduce it.
      3. Send the file and details to our support team.

      Additional Support

      If you continue to experience difficulties or require further assistance, please don't hesitate to contact our support team for additional guidance and troubleshooting.