This article provides steps to address issues with Bluetooth devices disconnecting when KeyShot is in use.
Issue
When launching KeyShot, connected Bluetooth devices (e.g., mouse or keyboard) may randomly disconnect, interrupting usage.
Environment Details
- Product: KeyShot Network Rendering
- Version: Any
- Operating Systems: Windows or macOS
Cause
- KeyShot is a resource-intensive application. If it consumes 100% of CPU resources, it may leave insufficient processing power for other system processes, including Bluetooth drivers, leading to disconnections.
Resolution
Reduce CPU Usage in KeyShot
- Adjust KeyShot to use fewer CPU cores. Reducing core allocation can free up resources for other system processes.
Update Drivers
- Ensure that your Bluetooth, motherboard, and chipset drivers are up to date. Check the manufacturer’s website for the latest updates.
- Update KeyShot to the latest version, as it may include fixes or performance improvements.
Optimize System Performance
- Close unnecessary applications running in the background before launching KeyShot to ensure more resources are available.
- Use Task Manager (Windows) or Activity Monitor (macOS) to identify and resolve resource conflicts or high CPU usage from other applications.