KeyShot Studio
      Back to home
      1. Support Knowledge Base
      2. Technical Support
      3. KeyShot Studio

      Images are not saving in the correct DPI when saving an image

      Incorrect DPI are seen when saving an image.

      Issue

      When the DPI is set to 300 exporting in .PSD format, it gets rendered out at 72 DPI. It appears identical to .PNG in the Queue, but the file properties differ.

      Environment Details

      • KeyShot
        • Version 2023.2

      Cause

      • Product defect Defect ID: KEYS-29907 has been issued.

      Resolution

      1. Enter the desired DPI and click Render:
       

      2. When the render screen shows up, select the green check mark rather than the save button. This will save the file at the correct DPI.

      Resolution

      This issue has been fixed on KeyShot 2023.3. To download this version or higher go to your KeyShot Cloud Account. Please contact your CSM at csm@keyshot.com if you have any issues upgrading.