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Issue with GPU mode with NVIDIA 5000 series GPU card and KeyShot 2025.2

NVIDIA 5000 series GPU cards may cause issues in GPU mode with KeyShot 2025.2

Issue

Using GPU mode with denoise with an NVIDIA 5000 series GPU card may cause issues while using KeyShot 2025.2. These include the workspace becoming black or GPU mode not being able to be selected. 

Environment Details

  • KeyShot
    • 2025.2
  • NVIDIA 5000 series GPU card

Resolution

Try the following two recommendations and see if they help resolve the issue:

Make sure that you have your default GPU set to 'High Performance'.

Set preferred GPU setting on Windows:

  1. Press the Windows + I shortcut to open the Settings app and click on Display.

  2. Under display settings, scroll down and click Graphics.

  3. Click on the Browse button and select the following depending on how KeyShot was installed


    Installed just for Me:

    %localappdata%\KeyShot##\bin\keyshot.exe


    Installed for everyone using this computer:

    C:\Program Files\KeyShot##\bin\keyshot.exe

  4. Click on the Options button and select "High Performance" from the Graphics specifications drop-down menu.

  5. Click on the Save button to apply the changes.

  6. Restart KeyShot

Turn off GPU effects in the preferences.

  1. Go to the Edit drop down menu and select 'Preferences'

  2. From there select 'Interface' from the left side panel

  3. Uncheck the option 'Use GPU (enable effects)'

  4. Click 'Save Changes'

If this does not resolve the issue, please submit a ticket in the Support Portal.