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      Unable to Uninstall KeyShot Studio Due to Other Instances Running

      How to Troubleshoot Issues with Uninstalling KeyShot Studio When Multiple Instances Are Running

      Issue
      When attempting to uninstall KeyShot Studio, you may encounter an error message indicating that there are multiple instances of KeyShot running.

      Environment Details

      • Product: KeyShot Studio

      • Version: Any

      • Operating Systems: Windows or macOS

      Cause
      This issue occurs when one or more KeyShot processes are still running in the background. This could include:

      • Open KeyShot application windows.

      • KeyShot Studio processes running in the background.

      Resolution

      1. Close All KeyShot Processes:

        • Check if any KeyShot application windows are open and close them.

        • Open the Task Manager (Ctrl + Shift + Esc on Windows) or Activity Monitor (on macOS). Look for any processes named "KeyShot" or "KeyShot Network Rendering" and end those tasks if they are running.

      2. Retry Uninstallation:

        • Once all processes are closed, return to the uninstallation prompt and click OK to proceed.

      3. Restart Your Computer (if needed):

        • If the issue persists, restart your computer to ensure no KeyShot-related background processes are running. Then attempt the uninstallation process again.

      Additional Support
      If you continue to experience difficulties, please contact KeyShot Technical Support. Providing additional details, such as error messages or the steps you’ve already taken, will help us assist you more effectively.