KeyShot Downloads are blocked by MimeCast

This article will explain what to do if KeyShot Downloads or URLs are blocked by MimeCast

It may appear that MimeCast is falsly flagging our website and downloads.
Unfortunately we cannot make any changes in that regard on our end, so you or your IT team would need to adjust the MimeCast settings.

Please add our domain as a trusted domain to allow access.

To access your exceptions:

1. Log on to the Administration Console.

2. Navigate to Web Security | Exceptions.

3. To Add a new Exception:

   1. Click on the Add New Exception button.

   2. Complete the pop out panel as follows:

      • Name: Add a description for the exception (e.g. KeyShot).

      • Type: Please select "Domain" from the drop down list.

      • Domain: Please enter "keyshot.com"

For further information, please visit the MimeCast website: