--- title: KeyShot Fails To Launch on Windows 11 description: When trying to open KeyShot on a Windows 11 machine, nothing happens. KeyShot doesn't launch and there is no error message. --- [Skip to content](https://support.keyshot.com/en/knowledge-base/keyshot-fails-to-launch-on-windows-11#main-content) English Show submenu for translations ![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png) - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Home Page](https://www.keyshot.com/support/) - [Sign Out](https://support.keyshot.com/_hcms/mem/logout) - English Show submenu for translations - [My Inbox](https://support.keyshot.com/tickets-view) [My Inbox](https://support.keyshot.com/tickets-view?hsLang=en) Tell us what's happening - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en) 2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en) 3. [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio) # KeyShot Fails To Launch on Windows 11 ## When trying to open KeyShot on a Windows 11 machine, nothing happens. KeyShot doesn't launch and there is no error message. ### Environment Details - KeyShot - 11, 2023, 2024.1, 2024.3, 2025.2 - Windows 11 ### Cause - Issue with the Intel Graphics Driver - The High Performance GPU has not been selected so rather than using the NVIDIA GPU, KeyShot is trying to use the Intel Graphics card ### Resolution **Note**: The below resolution will only work if you have another GPU rather than the Intel Graphics card included with your computer.  Set the GPU to "High Performance" by following the instructions below: **Set preferred GPU setting on Windows:** 1. Press the Windows + I shortcut to open the Settings app and click on Display. 2. Under display settings, scroll down and click Graphics. 3. From here you can add KeyShot (if not added already) depending on your Windows 11 version. You may see the option to 'Add desktop app' or you may have the option preset and only need to click 'browse'  4. Click on the Browse button and select the following depending on how KeyShot was installed *Installed just for Me:* %localappdata%\\KeyShot##\\bin\\keyshot.exe OR %localappdata%\\KeyShot Studio\\bin\\keyshot.exe *Installed for everyone using this computer:* C:\\Program Files\\KeyShot##\\bin\\keyshot.exe OR C:\\Program Files\\KeyShot Studio\\bin\\keyshot.exe 5. Click on the Options button and select "High Performance" from the Graphics specifications drop-down menu OR you may have the GPU preference dropdown menu option depending on your Windows version **Windows 11 Pro:**![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-14-2025-06-18-39-1399-PM.png?width=670&height=261&name=image-png-Aug-14-2025-06-18-39-1399-PM.png) ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-14-2025-06-20-23-3676-PM.png?width=670&height=261&name=image-png-Aug-14-2025-06-20-23-3676-PM.png) **Windows 11 Business: **   ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-14-2025-06-05-19-0309-PM.png?width=670&height=691&name=image-png-Aug-14-2025-06-05-19-0309-PM.png)![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-14-2025-06-07-33-3601-PM.png?width=670&height=201&name=image-png-Aug-14-2025-06-07-33-3601-PM.png) ![](https://support.keyshot.com/hs-fs/hubfs/image-png-Aug-14-2025-06-06-59-7165-PM.png?width=607&height=610&name=image-png-Aug-14-2025-06-06-59-7165-PM.png) 6. Click on the Save button to apply the changes. 7. Restart KeyShot If you find that this does not resolve your issue, you may need to downgrade or upgrade to a version that does not have this issue. Both KeyShot 10 and KeyShot 2024.2 do not appear to have this issue. 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