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      Error: "Operation now in progress" when trying to Connect to License Server

      Issue

      I'm not able to connect to the license server system. The following error occurs:

      Operation now in progress

      Environment

      • Windows OS
        • Any version
      • Mac OS
        • Any version
      • KeyShot License Server
        • Any version

      Cause

      This error code can appear if there is another instance of the Luxion License Server already running on your host computer.

      Resolution

      Below you will find a guide as to how to check and stop any open License Server applications.


      On a MacOS:

      1. Close the LuxionLicenseServer application.
      2. Open a Terminal.
      3. Use the command: ps -ax
        1. This will give a list of all applications currently running, it is more detailed than the one in activity monitor.
        2. This list is sorted by the PID.
      4. Locate the license server process called something along the lines of: LuxionLicenseServer.app.
      5. Note the PID.
        1. In my case it was 111, but I believe this varies
      6. Use the command: sudo kill -9 <PID>
        1. In example: sudo kill -9 111
      7. rerun ps -ax and verify no "lmgrd" or "LUXION" application is running.
      8. Use the command: cd /var/tmp
      9. Use the command: ls -l
        1. You should see an entry like: -rw-r--r-- 1 root wheel 0 Dec 16 14:49 lockLUXION
        2. If you don't see that file continue to step 11.
      10. Use the command: rm lockLUXION
        1. Note you may need to use sudo rm lockLUXION
      11. You are now done.
        1. Open the LuxionLicenseServer application and setup as normal

      If this fails:

      1. Open the terminal and enter: sudo nano /etc/hosts
      2. Check to see if the hostname used in the license file is listed.
      3. If not, add a static IP address and the hostname from the license file.
      4. Press CTRL + O, followed by Enter to overwrite the previous information.
      5. Press CTRL + X to exit.
      6. Launch the Luxion License Server app and press Install License.
      7. Browse to where the license file is located and re-install the license.
      8. The server should start automatically, press 'Status' to check if the server is running.
        1. If there is still an error, make a copy of the message and open a ticket with Support using the Customer Portal.



      On a Windows OS:

      1. Close the LuxionLicenseServer application.
      2. Open the Task Manager.
      3. Search for any running programs named Luxion License Server.
      4. If found, right-click the program and select 'End Task'.
      5. Open the LuxionLicenseServer application to see if the problem as been solved.

      If this fails:

      1. Stop and close the Luxion License server, then hit the 'windows' key and enter 'LMTools'.
      2. Open LMTools and select the 'Start/Stop/Reread' tab.
      3. If this tab shows that the server is started, click stop.
      4. Start the service to see if it launches. You will see a small message at the bottom of the LMTools windows stating if it started or not.
      5. If it does not start, select the 'Config Services' tab and select 'View Log'.
      6. Make a copy of this log and send it to Support by submitting a ticket on the Customer Portal.