This article provides a guide on resolving the "Error code: -97, The desired vendor daemon is down." issue that occurs when attempting to connect to the floating license server
Issue
When trying to connect to the floating license server, the following error occurs:
Error code: -97, The desired vendor daemon is down.
Environment Details
- KeyShot
- Any versions
- KeyShot Floating License
Resolution
Reboot the machine that the licensing server is on and re-test the issue.
Additional Resources
If you still encounter issues after the resolution steps above, follow the steps below to perform a status inquiry on your server and send the log to Luxion Support by opening a ticket in the Support Portal. Support will contact you to assist you with this issue.
How to find the Log File.
1. Start the Luxion License Server.
2. Go to the Install License tab.
3. Click License Folder.
· A folder will open.
4. Send the LUXION.log file Located in that folder.