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      Error: Failed to Fetch valid JSON

      When trying to activate KeyShot using a subscription license, you get the error "Failed to Fetch valid JSON"

      Issue

      When trying to access KeyShot using a subscription license, its possible to get the following error message:


      Environment Details

      • KeyShot | KeyVR 
        • Any version
      • Subscription License

      Cause

      • This generally points to a network security setting preventing access to the KeyShot servers.

      Resolution

      In this case, have a network administrator allow for access to:


      https://update10.luxion.com/ and https://proxy10a.luxion.com.


      Enable the endpoints:


      Once enabled, the computer will now have access to the server network and KeyShot should start as normal.


      If this does not work, please create a ticket in our Support Portal.