---
title: Issues with a Stuck KeyShot Floating License
description: How to resolve issues with a stuck floating license and get it working again
---

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# Issues with a Stuck KeyShot Floating License

## How to resolve issues with a stuck floating license and get it working again

### How to Resolve a Stuck Floating License Issue

How to return a stuck KeyShot floating license:   
Here are the steps to resolve a stuck KeyShot floating license issue:

1\. On your Windows computer, you can either click on the search bar or press the Windows Key + R. Then, type "RegEdit" and hit the enter key.

2\. In the Registry Editor, navigate to Computer\\HKEY\_CURRENT\_USER\\SOFTWARE\\FLEXlm License Manager\\Borrow.

3\. Locate and delete the entries that mention "keyshot2," "keyvr," and "borrowinfo."

4\. Once you have done this, open KeyShot again and check if it can successfully connect to the KeyShot floating license.

Please make sure that KeyShot is closed throughout this process to avoid any potential issues.

It is important to close KeyShot during this process as keeping it open can cause the process to fail.

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