Issue
Issue 1
When accessing KeyShot Cloud or Portal, especially for the first time, it is not unusual to receive an invalid login error message. Users will also be alerted to a possible CSRF attack:
Issue 2
The customer portal page infinitely refreshes in a loop.
Environment Details
- Customer portal page
- Any web browser
Resolution
Do not be alarmed by the attack error message if that is what you see, KeyShot has not been compromised in any way. There are a various reasons why this error message can appear. The most common is a discrepancy between the system clock and your local time.
If you notice that the internet time is showing your company name, then it might be syncing to a server on your network and you would need to ask your IT team to update the time as there can be an issue if the time falls behind even 1 minute.
Please confirm that your computer's clock is accurate.
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Go to the bottom right-hand corner on the screen > right-click the date on the task bar and select the option to "Adjust date and time".
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You can then sync it up to the internet time.
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Then refresh your browser by pressing CTRL + F5 or Command + R. This will clear any cached data.
You should now be able to log into the KeyShot Portal.
If you are still experiencing login issues, please contact support for further assistance.