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KeyShot Invalid Login Error Message

This article details how to troubleshoot invalid login error messages with your KeyShot Cloud account

 

Issue:

When accessing KeyShot Cloud or Portal, especially for the first time, it is not unusual to receive an invalid login error message. Users will also be alerted to a possible CSRF attack:

Environment Details:

  • KeyShot
    • Any version

Resolution 

Its perfectly normal to be alarmed by this error message, but KeyShot has not been compromised in any way. 

There are a various reasons why this error message can appear. The most common is a discrepancy between the system clock and your local time.

Please confirm that your computer's clock is accurate.


After that, refresh your browser by pressing CTRL + F5 or Command + R. This will clear any cached data. 

You should now be able to log into the KeyShot Portal.


If you are still experiencing login issues, please contact support for further assistance.