Optix error: 7012 (Disk cache database error)

Issue

When trying to activate GPU mode, user gets an error message saying 'Optix error: 7012 (Disk cache database error)

Error: Optix error: 7012 (Disk cache database error)

Environment Details

KeyShot
- Any version
Windows computer with GPU Card

Cause

There may be an issue with the optix7cache.db file

Resolution

Solution 1:

If KeyShot is installed in the default location, go to C:\Users\Public\Documents\KeyShot 12 and delete the optix7cache.db file. After you do that, start KeyShot and see if you still receive the same errors.

Also, make sure to update your GPU drivers to the most current version

Solution 2:

Try a Fresh Install if the other options do not work (see instructions below).

Fresh Install Instructions:

Please try a fresh install using the full installer:

Uninstall KeyShot.Windows: Uninstall through Add/Remove Programs.Mac: Uninstall by going to the Applications folder and Deleting the KeyShot app.
Make sure to delete the KeyShot resources folder Note: Move it to the desktop if you wish to back up your resources. Windows Default: * C:\Users\UserName\Documents\KeyShot or * C:\Users\Public\Documents\KeyShot * Delete C:\ProgramData\Luxion\KeyShot folder * Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder Mac Default: /Library/Application Support/KeyShot
Download and Re-install KeyShot using the links below. For this step, you’ll need the full installer (not the "update" installer). You can find the newest version of KeyShot here. You can find older versions of KeyShot here.
Go through the registration wizard, enter your license information, and KeyShot should be up and running.

If you still experience issues, please contact support by creating a ticket in the support portal