Resolving Connectivity Issues in KeyShot: Firewall Configuration

Ensure Smooth Operation by Allowing Key Domains through Your Firewall

Issue: 
If you're experiencing connectivity issues in KeyShot, where your Firewall is impeding the connection, ask the user to try whitelisting our commonly used domains.

Environment Details:

  • KeyShot | Network  Rendering
    • Any Version

Resolution

Make sure your firewall allows connections to the following domains:

  1. https://login-configuration.keyshot.com
  2. https://login.keyshot.com
  3. https://app.keyshot.com
  4. https://cognito-idp.us-east-2.amazonaws.com
  5. https://api.keyshot.com/