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      Resolving Connectivity Issues in KeyShot: Firewall Configuration

      Ensure Smooth Operation by Allowing Key Domains through Your Firewall

      Issue

      If you're experiencing connectivity issues in KeyShot, where your Firewall is impeding the connection, ask the user to try whitelisting our commonly used domains.

      Environment Details

      • KeyShot | Network  Rendering
        • Any Version

      Resolution

      Make sure your firewall allows connections to the following domains:

      1. https://login-configuration.keyshot.com
      2. https://login.keyshot.com
      3. https://app.keyshot.com
      4. https://cognito-idp.us-east-2.amazonaws.com
      5. https://api.keyshot.com/