---
title: Unable to Change Job Status in KeyShot Network Monitor
description: Troubleshooting greyed-out job options such as Pause, Priority changes, and Delete
---

[Skip to content](https://support.keyshot.com/en/knowledge-base/unable-to-change-job-status-in-keyshot-network-monitor#main-content)

English

Show submenu for translations

![KeyShot](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?height=40&name=keyshot-logo-blk-3d.png)

- [Support Home Page](https://www.keyshot.com/support/)
- [Sign Out](https://support.keyshot.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Support Home Page](https://www.keyshot.com/support/)
- [Sign Out](https://support.keyshot.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [My Inbox](https://support.keyshot.com/tickets-view)

[My Inbox](https://support.keyshot.com/tickets-view?hsLang=en)

 Tell us what's happening

- There are no suggestions because the search field is empty.

1. [Support Knowledge Base](https://support.keyshot.com/en/knowledge-base?hsLang=en)
2. [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en)
3. [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering)

# Unable to Change Job Status in KeyShot Network Monitor

## Troubleshooting greyed-out job options such as Pause, Priority changes, and Delete

### **Issue**

Users are unable to change the status of a job in the KeyShot Network Monitor. Right-click options such as **Pause**, **Increase Priority**, **Decrease Priority**, and **Delete** are greyed out and inaccessible.

### **Environment Details**

- **KeyShot Network Monitor**
- **Server Role:** Both Manager and Worker
- **OS:** Windows and macOS

### **Resolution**

This issue may occur if the administrator account lacks proper permission settings within the Network Monitor interface, despite being signed in as an admin.

1. **Verify Admin Permissions in User Settings:**
   
     - Open the **KeyShot Network Monitor**.
     - In the **Monitor window**, click on the blank space next to your **Username**.
     - Select **User Settings** from the dropdown.
     - Confirm that your user role is set to **Admin**.
2. If admin rights are correctly assigned and the issue persists, please send us your **Network Monitor logs** so we can investigate further.

### **How to Locate and Send Network Monitor Logs**

Please collect logs from the version of KeyShot you are currently using.

**Windows:**

1. Open File Explorer.
2. Copy and paste each of the following paths into the address bar and locate the folder named `KeyShot # Network Monitor`:
   
     - `%LocalAppData%\Luxion`
     - `%UserProfile%\Documents`

**macOS:**

1. Open **Finder**.
2. Click **Go** \> **Go to Folder**.
3. Enter the following path:
   
     - `~/Library/Application Support/Luxion/`

Locate and send the `KeyShot # Network Monitor` folder for the version you're experiencing the issue with.

### **Additional Support**

If the problem continues after verifying admin rights and reviewing the logs, please contact the KeyShot Support team by submitting a ticket through the Support Portal, and include the logs you've gathered along with a description of your setup.

- [Technical Support](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#main-content)

    - [KeyShot Studio](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-studio)
    - [Network Rendering](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#network-rendering)
    - [KeyVR](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyvr)
    - [Plugins](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#plugins)
    - [How-To](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#how-to)
    - [KeyShot Hub](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-hub)
    - [KeyShot Web](https://support.keyshot.com/en/knowledge-base/technical-support?hsLang=en#keyshot-web)
- [License Support](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#main-content)

    - [Node-Lock](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#node-lock)
    - [Floating](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#floating)
    - [Subscription](https://support.keyshot.com/en/knowledge-base/license-support?hsLang=en#subscription)
- [FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#main-content)

    - [General FAQs](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#general-faqs)
    - [Key VR](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#key-vr)
    - [KeyShot Studio FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-studio-faqs)
    - [KeyShot Web FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-web-faqs)
    - [KeyShot Network Rendering FAQ's](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-network-rendering-faqs)
    - [KeyShot WebViewer](https://support.keyshot.com/en/knowledge-base/faqs?hsLang=en#keyshot-webviewer)
- [Announcements](https://support.keyshot.com/en/knowledge-base/announcements?hsLang=en)
- [Learning Content](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#main-content)

    - [Webinars](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#webinars)
    - [Quick Tips](https://support.keyshot.com/en/knowledge-base/learning-content?hsLang=en#quick-tips)
- [Downloads](https://support.keyshot.com/en/knowledge-base/downloads?hsLang=en)
- [Best Practices](https://support.keyshot.com/en/knowledge-base/best-practices?hsLang=en)

[![Chill listening crop-3](https://support.keyshot.com/hs-fs/hubfs/keyshot-logo-blk-3d.png?width=63&height=24&name=keyshot-logo-blk-3d.png "Chill listening crop-3")](https://www.keyshot.com/)

keyshot.com Help Center

Copyright © 2026, KeyShot