KeyShot does not open when I try to launch it

When trying to open KeyShot on a Windows 11 machine, nothing happens. KeyShot doesn't launch and there is no error message.

Issue

After installing KeyShot for the first time, it does not open. 

Environment Details

• KeyShot
  • 2024 | 2023 | 11
• Windows 11

Cause

• There is an issue with the Intel Graphics Drivers for Windows 11. It is causing KeyShot not to launch. 

Resolution

Try setting the default GPU to high performance following the instructions below 

Set preferred GPU setting on Windows:

1. Press the Windows + I shortcut to open the Settings app and click on Display.

2. Under display settings, scroll down and click Graphics.

3. Click on the Browse button and select the following depending on how KeyShot was installed:

   Installed just for Me: %localappdata%\KeyShot##\bin\keyshot.exe

   Installed for everyone using this computer: C:\Program Files\KeyShot##\bin\keyshot.exe

4. Click on the Options button and select "High Performance" from the Graphics specifications drop-down menu.

5. Click on the Save button to apply the changes.

6. Restart KeyShot

If the issue still persists, please contact our support team by submitting a ticket in the support portal.