KeyShot Upgrades, Installation, Activation & End of Life FAQs

There is no free upgrade path for expired or older licenses.
Upgrade pricing and available upgrade paths (including discounts) are offered; customers can request details and purchase upgrades via the KeyShot upgrade form: https://www.keyshot.com/upgrade/

KeyShot versions reach defined end‑of‑life (EOL) dates. After a version’s EOL:
- Product downloads are removed.
- License servers are unavailable for license reactivation.
- Technical assistance for that version is no longer provided.
Examples of EOL dates:
- KeyShot 9: January 1, 2025
- KeyShot 10: January 1, 2026
- KeyShot 11: April 1, 2027
Node‑locked licenses: KeyShot can reactivate node‑locked licenses until the version’s official EOL date. Manual reactivation for node‑locked licenses requires a support engineer to issue a new license file (.lic).

Follow steps outlined on the How to reinstall KeyShot Studio article.

Start KeyShot and open the registration wizard (or, if in demo mode: Help on Windows or KeyShot on macOS > Activate License).
Select Activate my license.
Choose I have a node‑locked license file.
Browse to and open the .lic file.
Click Finish — KeyShot should be activated.

Manual reactivation of node‑locked licenses requires a support engineer to generate and issue a new license file.
For upgrade details or to request upgrade pricing, contact KeyShot through the upgrade form: https://www.keyshot.com/upgrade/
For technical issues that persist after reinstalling (for example, activation errors), support recommends:
- Performing a full uninstall and reinstall using the full installer.
- Deleting or restoring resource folders to local default locations (not on network drives).
- Keeping the application and resource folders on local drives (not on OneDrive or network drives), since installing or storing resources on network drives or OneDrive can cause issues.

Always use the full installer rather than an update installer when doing a fresh install.
Ensure KeyShot application and resource folders are stored locally (not on OneDrive or other network drives).
Delete the application and resource folders listed above before reinstalling to ensure a clean install.
If activation errors persist after a fresh install, capture a full screenshot of the activation window and contact support for further assistance.

This article describes upgrade options, installation and re‑installation steps, license activation behavior, and support-related details for KeyShot versions based on current product lifecycle and licensing procedures.