SolidWorks Plugin Troubleshooting

SolidWorks is a popular and complicated application, and as such there can be issues when installing and using the SolidWorks plugin. This guide is to give an overview of the more common issues when using the SolidWorks plugin and how to best solve them.

An error occurred during connection to Keyshot: Failed to Connect. Could not get a scene api. Please check your Keyshot Installation

This error message is usually caused when KeyShot is installed on a different drive than Solidworks. If this is the case:

If that is not the issue, please make sure the user has full permissions to the SolidWorks and KeyShot folders. An update to either SolidWorks or KeyShot may have broken the already established file paths.

File does not contain geometry

This issue can be caused by a variety of reasons. One possible issue is an incompatibility with NURBS.

If the model was created on an older version of SolidWorks and new geometry was added in a newer version: